AirmotoReviews of getairmoto.com

Lyn responded immediately to my request to modify my order. Excellent customer service. The best I've ever experienced. Thanks a bunch.

It was Sunday, but I got a response from Sarah. I didn't think I would get one until Monday.

They held up their end on the warranty

I sent a reply back to Airmoto order support realizing that my condo "Unit #" was not auto filled when I placed the order. In just seconds I received a reply back from support (Ryan) and was assured that it was updated and if there was anything else to be done. I was super impressed by his response time and also added when I could expect to receive the unit as I paid for expedited shipping (24 hr.) and the 5-7 business day wait time will work for me. I am glad I decided to go ahead with the purchase and look forward to using the newer Airmoto !!!

Battery was defective. Two short emails and a replacement was on the way. NO HASSLE INCREDIBLE SERVICE!!

He understood my concerns instantly and wasted no time in delivering a solution. His professionalism, attentiveness, and efficiency were top-notch—I felt heard, supported, and taken care of from the moment we connected. Airmoto is lucky to have someone like Ryan on their team!

Timely response to questions. Ease of access to account.

Superior Customer Service. I found that out too late. I purchased the Air moto but it didn't work for me. I've given up on my bad decisions of purchasing from FaceBook and TikTok. I didn't even try to return the devices. Then I received an email about a VIP membership and subscription. I sent an email asking to cancel. If I signed up for it, it was by mistake. I received an email back explaining. Ryan was very kind and professional. I thought it cancelled and that was that. Then I received another email from Ryan. He wanted to refund my money. He's now refunding me a good chunk of money back for the subscription. I wish I would have been better about trying to return the compressors. I just didn't expect this level of customer service from anyone anymore. I truly wished the Air Moto had worked for me. It was probably operator error. Now, I would suggest that if you want to try it. Don't be afraid. I feel like if it doesn't work for you, then the return process will be easy.