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Response from Get FleetsmartsAug 11, 2025

Thanks for the feedback! We’re glad we could resolve things quickly for you.

Response from Get FleetsmartsAug 11, 2025

We take these concerns very seriously and want to clarify that we do not file a UCC-1 without the customer’s consent or a signed agreement. A UCC-1 filing is a standard legal notice of a secured interest based on the services the customer has agreed to. We understand this can cause confusion if someone doesn’t recognize our company name, but every filing we make is backed by proper authorization. If you believe a UCC filing was made in error, please contact our support team so we can review and resolve the matter promptly.

Response from Get FleetsmartsAug 8, 2025

Thank you so much for your kind words! We’re thrilled to hear that Christine was able to answer all your questions and provide excellent customer service. We’ll be sure to share your feedback with her—it will make her day!

Response from Get FleetsmartsAug 7, 2025

We’d like to assist you directly regarding your concern. Could you please provide us with your company name and email address so we can look into your account and clarify the situation? To clarify: the $500 prep fee covers the administrative costs associated with terminating the UCC filing. This includes processing time, legal documentation, and coordination with the appropriate agencies. Once the fee is received, the UCC filing is terminated within 45 days. We understand this can be frustrating, and we want to ensure your case is handled promptly and transparently. Please reach out so we can help resolve this properly.

Response from Get FleetsmartsAug 4, 2025

Hi Mr. Perez, We’re sorry to hear about your frustration and appreciate the opportunity to clarify the situation. Our records show that you provided verbal authorization to proceed during your onboarding call, which is a valid and accepted form of consent for initiating services, including the filing of a UCC-1. This is part of our standard industry process when opening a line of credit or setting up factoring services. A copy of your signed agreement was also sent to you via email, which includes the following clause: "Fleetsmarts provides, at additional cost, Letter of Release and Buyout Agreements upon request." Additionally, we want to correct a misunderstanding: A UCC-1 filing does not block you from working with other factoring companies. It is a standard security interest filing that protects our position but does not restrict your ability to engage with other providers, provided all parties are informed and terms are understood. We operate in good faith and follow all legal and ethical standards. Claims that suggest otherwise are both inaccurate and potentially defamatory, as they do not reflect the full context of your agreement or interaction with our team. We are always willing to work with clients directly to resolve issues, and we encourage you to reach out to us if you'd like to review the terms of your account or request a formal release.

Response from Get FleetsmartsJul 31, 2025

(UPDATED) Thank you for reaching out and for sharing what you’ve been going through. I’m really sorry this experience has been so difficult — I completely understand how upsetting it is, especially when it’s affecting your ability to earn and provide for your family. Please know that I’m here to help. I’ve looked into your case, and according to our records, our Buyout Team has already responded to your email. As of July 11, 2025, we’ve updated our policy: the Letter of Release (LOR) will be issued within 45 days after the termination fee has been paid. This timeline was set to ensure proper review and processing for all UCC terminations in compliance with internal procedures. Again, I’m here to assist you in any way I can — but please understand that we must follow this process moving forward.

Response from Get FleetsmartsJul 30, 2025

Thank you so much for your kind words! We're thrilled to hear that she was able to answer your questions and resolve your issue quickly. We truly appreciate your feedback!

Response from Get FleetsmartsJul 30, 2025

Thank you so much for the kind words! We're thrilled Christine could help. At Fleetsmarts, we’re all about making fleet management simple and stress-free—glad we could deliver on that promise!