Llama S.
get-katori.com… returns problem
I responded to a get-katori.com advertorial, thinking that it was a scientific article (from buzzpulse24 in the New York Times). I ordered 2 boards before discovering it was an advertorial containing dubious claims - for example, that the boards don't dull your knives, but in fact sharpen them - FALSE. I cancelled within 13 minutes of ordering. The company refused to cancel or refund, saying they had to deliver the boards but that I could then send them back for a "full refund". However, I discovered several reviews that indicated costs and problems with returns to this company. BE CAREFUL ORDERING FROM THIS COMPANY. It's not that the product is necessarily defective, it's their customer relations that's the problem. After several emails I finally got a promise of a refund, after sending a legalistic email to them, and raising a dispute with my card-issuing bank. Let's see how it goes...UPDATE: as the company has indeed offered a refund, I have accordingly updated my rating from 1 star to 3.
Response from KatoriOct 9, 2026
Hello Llama, Thank you for sharing your experience. We aim to provide clear product information and transparent return and refund processes. We’ve sent you a separate message requesting additional information so we can locate your order and review your case further. Please check your inbox when you have a moment. Kind regards, Jessy from Katori