Jan W.
good luck returning the item!!!
We wanted a full refund if send the product back (postage at our expense) but twice they coerced us to accept a partial refund and keep the item. We told them repeatedly it was WAY TOO SMALL and we will never use the cutting board, but they refused to accept the item back and provide a full refund despite stating they would do that in an initial email.
Response from KatoriOct 14, 2026
Hello Jan, Thank you for sharing your feedback. Our return policy outlines the conditions for returning items and receiving a refund. Partial refunds are offered as an optional alternative for customers who prefer to keep their purchase, while full refunds are handled in accordance with our return policy. We are reviewing your case to determine the appropriate next steps. A member of our team has been assigned to follow up with you directly and provide an update. Please check your inbox whenever you have a moment. Best regards, Jessy from Katori