Gerber Life Insurance CompanyReviews of gerberlife.com

Very poor customer service. This has been an ongoing problem. All my kids were enrolled as infants & now they are about to be 30 &25. My baby is 23. I do not reccomend this insurance company at all.

cant get anyone on the phone the tome is ridiculous really gone down hill since i bought it

I tried to cancel the policy. I mailed the forms and emailed the forms. I received an email saying I would receive a refund in 7 to 10 business days. Today, I receive a text message saying my payment is past due. When I called I was told there was a 38 minute hold time and when I finally got thru, I was told to call back during business hours. Am I going to play this game for months and years to cancel the policy and get a refund?

I do not recommend this life insurance to anyone! Total rip off! DO NOT INVEST YOUR MONEY!!!

This company is a scam and a fraud. Please do not waste your money. I started a policy on my grandson when he was about 2 weeks old I had to call them to find out how to make the payment to start the policy because I never heard anything from them. At 7 weeks he ended up passing away and being as he was under two years old they refused to pay out on the policy. I have been fighting with them for a year now and every time they say something they lie and when I prove that that's a lie they say something else that is a lie and we've been going back and forth for a year now. They will not pay out on this policy, my daughter was unable to have a funeral for her son because they are a scam.

Gerber does not follow their own terms and conditions. They did not cancel my policy when requested and then loans were taken out that I did not apply for nor would I have approved. They have different terms and conditions not listed in the policy. Gerber Life insurance is not a good choice. I am regretting using this company for they have horrible business practices. They are scamming people in multiple ways! read your terms and conditions though be aware their specialists do not know them or they have completely different ones when you try to cancel the bad policy they put you in. The policy is crap, there terms and conditions are BS and the help line doesn't help.

This company just plain won't pay out on claims. They do this by insisting over and over that you have not sent in the proper forms, no matter that you FAX them to the number they give you or mail the completed form in the pre-addressed envelope they send every time they send you the same form to complete. Been sending this form in since January, two months later and multiple times sent they insist they still haven't gotten it.

Worst customer service experience I've received ever! Agent Lisa hung up on me because she didn't want to give me my information during a policy review. Then lied when I called back saying I needed a verification form faxed before she could help me. I asked for a supervisor or friendlier agent then agent Rose had the same confrontational unfriendly demeanor. I was not at all happy and if I didn't already have my policies since 2019 I would have cancelled and went somewhere else. I will not recommend friends or family to Gerber life insurance, I was treated as if my premiums didn't pay their salary.