Gerber GearReviews of gerbergear.com

I recently attempted to purchase a Savvy Knife during their 25% off Father day sale. Their website shopping cart would not reflect the correct price displayed on the product’s webpage when added to my cart. Their phone lines were and remain closed so no one to speak to. Through email they told me to place my order and they would credit my credit card for the correct price. This did not happen instead they gave me a 30% off code that only works on a very limited number of products of which I have no use. Shame on you Gerber! Gerber was once a go to company for me but no more.

Do not like any company that is happy to take your money. then does not have time to talk to answer question over phone .I own several Gerber products may be my last. THANKS GERBER

Have a gerber dime multi tool with 25 years warranty. The spring mechanism broke. I tried emailing and calling to find out if anything can be done, but have no reponse and no one seems to answer the phone

Unfortunately, just another company that couldn't care any less about it's customers... Warranty? Customer service? File a claim on one of their mediocre products and they're probably never getting back to you. I would recommend either going into a purchase with this company knowing it's a crap shoot or just buy something somewhere else.

Site seems fine but they have no customer service at all... How is that a thing? How do they have no phone number? How did they take 30 days to respond to a simple question in an email. What if you needed to return something, or actually need them for something? This is like eBay but worse. I would never buy from a company that has ZERO customer service. Better off going to a garage sale or craigslist.

I will start by saying if the rating option had a zero that would have been my choosing rate, this company is so unprofessional when it comes to customer service a response can take 15+ hours or even no response at all if your lucky enough to get an email back it is very bland. I was referred by a friend to buy from gerber gear website this evidently didn’t end well I am still waiting for my product to be shipped the shipping label was created since 1/26 and still no product. I feel exhausted on trying to get a proper response from gerber gear so early this morning 2/3 I asked for a refund and instead of the product it is now 7:12 and still no response gerber gear is basically refusing to do either option. This is not how a business runs the customer is always right and in this case your wrong for taking my money and not fulfilling my order. ORDER#( 02112580)

Bought a knife. Knife arrived and I realized it wasn't for me so wrote them the same day it arrived for an RMA and where to send the knife back to. Never heard from them. No phone to call, no way of getting a hold of them. It's been over a month and several emails with zero response. I'm stuck with an expensive knife and no way of getting it back to Gerber. Anyone wants to buy a gerber knife I suggest look elsware instead of direct from Gerber. Better yet buy a different brand because if you ever need repairs or warranty work you'll never get it from them. Gerber if you're reading this look up order 01057804 and BTW you've now lost a long time customer.

I prefer Ray to Bear but I have to say on receiving the Gerber Multi-tool with Bear's name on it I was sceptical. However after 4 months of use I find it well built tough and so useful that it never leaves my pocket over the weekend as go about my list of household chores. The spring loaded pliers are particularly useful, far more so than non spring loaded Leatherman juice I also own. Scissors and Philips screwdriver have also been worth their weight in gold.