B J.
Misleading Availability and Poor Customer Service
Items listed as available on the website are not actually in stock and may not be for several months. I recently ordered a multitool online that was shown as available. I received a confirmation email, so everything initially seemed fine. However, after eight days without any update, I reached out to customer service. A few days later, I heard back from Alex, who informed me the item would not be available until July and asked if I wanted to cancel. When I asked about alternative options, I received an unhelpful response indicating there were none. The multi tool company had no other multi tools to sell me... As a result, I canceled my order. Overall, the customer experience needs improvement, from maintaining accurate website inventory to providing more helpful and responsive customer support.