Gerber-Tools.comReviews of gerber-tools.com

Placed an order, money left my account within minutes , 10 days and still showed order had not been filled ! Even though I should have my items by now !!! So day 1 Ordered showed processing with a line you will be contacted once order is filled and shipped with tracking number 4 days later - still same message 7 days still same message Wrote an email to customer care - asking where my items were , answer we are busy and haven’t filled order or shipped , Sent another email asking a time frame as the items are a gift. Response. We are busy we will fill order when we get to it Sent another email stating if they have no plans in near future to fill my order. Please refund Guess they had to plans to fill, so today then sent an email stating they are refunding and funds will be back in my account in 5 days so basically they will have my money for 15 days and take it shove it attitude Will never shop this online store again or no care , no apologies, no let me check what the hold up is !!!! Nothing but take it or leave it attitude 1st time using this site and will most definitely use Carter’s online as orders are filled and shipped within 1-2 days Worst customer service

Note that this parent company (Two Point Enterprises) operates several retail websites: hand-tools.com, gerber-tools.com, kershaw-knives.net, and sog-knives.net. I placed an order with this company and received no email confirmation or email of any kind. A week or so later, having received no notice of my order or of shipping, I emailed to request a cancellation. I was informed by a representative (who curtly insisted that they HAD sent me an order confirmation) that it was too late to cancel the order as "it has already shipped." Days later I received an email stating that the shipping label had just been created and the order was about to be shipped out – the rep had simply lied about the shipment. I contacted them again and voiced my dissatisfaction, as they could have canceled my order as it had not even shipped (as the representative had falsely claimed). The same rep then rudely and dismissively gave me a vague spiel about how they can't cancel orders due to their shipping policies. She even flatly stated that it takes up to 11 days(!) to ship out orders. On what planet is this acceptable? It's clear that this company is a drop-shipping operation – they do not keep much of their inventory on hand and ship it from elsewhere. This results in long shipping times, miscommunication, and poor service in general, as was displayed here. The rude customer "service" rep also informed me that if I wished to make a return, they have a 20% restocking fee. Not only is this wildly excessive, but I can tell you (having run an online business for years myself) that "restocking fees" are nonsense. It costs nothing to accept returns – it's a tactic to pressure customers into NOT making returns. "Restocking fees" are a practice you most often see with shady ebay sellers. TL;DR: Four strikes: 1) It took almost two weeks for my initial order to even ship out (with no confirmation email). 2) Despite this, they curtly refused to cancel my order days before it shipped. 3) RUDE and dismissive customer service. 4) Extortive 20% "restocking fee." Take your money to a professional business who actually cares, there are plenty out there. This amateur hour company's service is abysmal on every level, all the way down. Avoid.

i used a gerber gator pocket knife cutting some wood the pivot screw Broke......And i broke there 12inch manchete aswell chopping down a small treeO_O!??!The gerber guardian II if you out there behind the cpu has one of them trow it away where no one will find it or hang it on a wall and DONT EVER SWING IT PLZ! the blade can fly out of the handle and hit some one if you swing it!! the blade only goes and 2 inches ind to the handle!!What the hell were you thinking wen you made thes tools gerber!?!?! GERBER TOOLS SUCK!!! Buy your tools else where Plenty of other companys out there that has MUCH better tools

I ordered a simple gerber knife with laser engraving. Got the knife in good time but no engraving. They sure as heck had no problem charging me for it though. I tried to call the number on the website but that was for the actual Gerber company. They said they never gave permission to Two Point Enterprises to use or post their number and are sick of getting phone calls from their angry customers. Obviously they mess up a lot. So I had to search for the actual phone number on line and called it. That number was the company but could not help me just gave me a number for their customer service. But I call that and all I get is an answering machine and no return call. This company totally sucks Don't buy from them. Buy from someone with enough competence to get the order right or at least enough common courtesy to fix it when they mess up.