GeoforceReviews of geoforce.com

I have sent emails to the billing department requesting information and assitance and have receioved no response

If you could send us the invoice on time. It is 9/11 and still no invoice.

Take long time to get answer or call for what should be basic answer for a company

I can not solve my problem at all I didn’t get what i want it’s zero

Commitment to return phone calls by a certain day with no call back and no resolution. Original set up was incorrect. Specifically asked for GPS tracking in remote areas, but that was not provided. Set up started on GPS system based on our needs, contract signed months ago, no call back on when updated system will be set up. Billing started after contract signed with a substantial increase but no new devices sent. Several months of incorrect billing with emails to request review, commitment made to follow up but no call backs. Very poor communication.

Very bad customer experience order device one week ago received but got wrong harnesses again ordered harnesses it has been one week haven’t received correct harnesses my truck is parked in yard for 2 week thinking g about cancelling contact but stuck due to contract

What's the difference between Geoforce Customer Service and a unicorn? Neither exist. This is by far the worst customer experience I have ever experienced. 10/10 would not recommend. The only person pleasant to deal with was Christine; she actually did what she said she would do and was always polite. Now, what exactly went wrong? The better question is what went right, as that’ll be a much shorter list. When we brought up our concerns and reasons we needed to clean up our account, we were faced with nothing but attitude (and the most "we don't give two sh*ts" attitude). We were told that we were costing the company money, and that if we switch our monthly term they would risk losing us a client. Account clean up took well over a year and a half, due to at least a month long wait in between responses even though we sent a weekly follow up email that was consistently ignored by their team members. The few occasions that we did hear back, it would take multiple additional weeks for a legitimate response; responses only provided after continuous follow-ups from our admins. The only time there was a prompt response was when they might make a sale. To this day, we are still experiencing billing issues. “Sell it and forget about it” should be their company slogan. Not once have we ever been asked how we are liking the program (Trakopolis and Geotab), unless it was an auto email review response; we have always been the ones to reach out. No one has ever asked if there are things we didn't like, how to improve or just a genuine check in on our company. Between the lack of customer service, rude responses, lack of follow-up and blatant indifference to our plights, I have never been more frustrated dealing with 2 people than I have been with them. Neither of them are proficient at problem solving (or even listening) in any way. Although we do not have an extremely large company, we are still paying a significant amount (thousands monthly) of the devices, software system and support. We should be treated with the same decency as any large company. If they do not have the capacity to do this, all contracts with smaller companies should be void. While I was dealing with cleaning everything up I had my email get blocked for multiple months. Multiple emails back and forth with IT on both sides and the only thing that could be detected was a block.

I can't get customer service or billing to reply to 5 emails sent regarding invoices