Genpkm, LLC.Reviews of genpkm.com

Really wish I could give this company 5 stars because I enjoyed their services and was a Pogo master member for a bit. Randomly they decide to IP ban me one day and delete my account because their system detected multiple accounts created from the same IP? Tried to resolve it with customer support, but eventually got ghosted. If my issue gets resolved, or we can come to an agreement, I’ll update this review.

I was trying attempting to use their File Trader service but was met with an error because their database wasn't updated yet for the newest Event Distribution. I contacted Support, and was very promptly met with a polite, professional reply explaining the situation. I was told that I wouldn't be able to complete the trade for 24-48 hours, which I was fine with since I was trying to make the trade approximately 0 hours after the Pokemon distributions were officially released into planet Earth. I simply gave them no time to update their database. That was my fault, I admit. However, not even 20 minutes later, they replied that the trade was ready to be completed. Huzzah! Staff Member IDs: #4987, #1182, and #3150 all deserve a raise/promotion! And to everyone else who works there: thank you for all that you do to help people like me obtain Pokémon they would otherwise miss out on!

Pretty good place for pokemon wanted

For those curious, here is a screenshot of the owner's original response to me on Trustpilot: You can find it on imgur.com with the suffix "/a/FzfTyr9" The owner responds to even moderate feedback with inflammatory responses calling you names and insulting you, while giving excuses for their rude behaviour, then they will then update their response to seem innocent as a way to gaslight you and the general public - a typical tactic used by abusers. The unprofessionalism shown in some of the replies to one-star Trustpilot reviews is also quite off-putting. For example, a response like "Get good kid" is highly unprofessional and impolite, especially for a business trying to attract customers. Even editing their reply to me to say "Cry moar, Karen. Please do not use this site anymore🤓" while attempting to run a business is a questionable practice at best. Finally, editing their response to me again to remove aforementioned edits and act as if they did not write the quoted inflammatory messages is the icing on the cake. I would suggest to NOT pay this company, or use the site at all, as their owner is extremely inflammatory and rude to anyone who provides any sort of moderate or negative feedback, then will attempt to gaslight you and the general public so that you will still buy their product. After offering a refund to me in response, they went ahead and used my ticket to gain access to my IP address and ban me for leaving a bad, but honest review. Their response was in bad faith, there was no intent to offer a genuine refund, nor is there anything to "look into" because the behaviour is exhibited from the site administrator themselves. I had already cancelled my subscription and expressed distaste with the website, so the ban was simply a power move as a form of an online temper tantrum from receiving feedback of a critical nature. I was emailed prior to today, and asked to leave a review so that they could make more money, probably due to a tanking reputation, after seeing how they treat customers. The review left was not the positive one that the site administrator desired, hence the poor reaction to my review and falsifying reasons to IP ban me from the website. The site administrator's edits to their response cite things that did not happen, as well as situations not described in my current review - again, behaviours exhibited by abusive individuals. Stay very far away from this website, unless you choose to support administrators who abuse their customers. If so, more power to you. Despite your edits to remove the parts that I was replying to, I'll leave my responses here regardless. Response to the owner's reply: I was asked by you to leave a review for this website in order to gain more confidence from customers so that you'll make more money. "This is just a Pokemon game :)" is true until you make a business out of it the way you have, then proceed to talk down to your customers. Having people of all backgrounds is great but doesn't excuse rude behaviour and doesn't bode well for a company attempting to profit off a Pokémon game the way you are. You have turned this into a company and a business - you can no longer use the excuse "it's a Pokemon game! :)" without facing any sort of repercussions. I've reduced my review to 2 stars for the continued dismissiveness of rude behaviour as well as rudeness from the owner directly. -- Yeah... after that inflammatory edit you made, I will be unsubscribing from this website and reducing my review to a 1 star. It's a shame, given that I was considering upgrading to a higher tier subscription. Removing the edits and acting innocent will not get me to re-subscribe, when this is clearly exhibited abusive behaviour from you, and I do not support abusive individuals. All in all, my suggestion to onlookers is to browse for alternative methods for the service you're seeking. There are a lot of options that are not hosted by an individual of this nature.

Love the experience with the service! I am a Pokemon fan and trainer since I was 10 (now 32) and this has allowed me to get my dream Pokemon plus all the other that I didn’t knew I needed. I recommend 100%

Used this program for over a year, the owner is very helpful anytime issues come up. They add a lot of cool features regularly, and they make sure everything is legal for gameplay

Quality and consistent service, highly recommended for pokemon generation services.

The Ultimate Genning Website for our Pokémon needs even I Zamasu use this a lot So it’s 5⭐️ Right of the bat with the legends stamp of approval.