GenoPalateReviews of genopalate.com

I was disappointed, no information was requested or submitted. I need a refund.

As part of the GLP-1 group, I was first invited to a kick-off Zoom that I couldn’t attend because I was working. The email said it would be recorded so it could be watched. I never saw that email. Then my coach had to setup my account because there was some deal with the app. Then she didn’t have any appointments until the second week of June. I chose an appointment and never heard from her again. I have asked for a June refund and was told no. I was told that I had access to the app. But you can tell I haven’t used it… She finally contacted me a few days ago to set up a meeting. We’ll see how this goes.

Attempted to initiate a health coach and the web page said "coaching is not offered outside of the U.S." Sent a request for assistance with no response. Reached out a 2nd time with no response. Testing is insightful, but I feel involving a health coach is important to leverage the data. I live in the United States.

Customer service is awful not only am I not understood but also have wait forever to get any response

This was the most generic useless result, did not come close to my actual blood work results. Total waste of money in my opinion.

I am very disappointed with my experience with GenoPalate. My sample was received on April 8th, and in the confirmation email, it clearly stated that results would be available within three weeks. Today is May 9th — over four weeks later — and I still have no results, no daily updates, and not even a single apology for the delay. This level of communication is unacceptable, especially considering the price of the service. I expected a much more professional and transparent process.

I have been trying to get my test kit registered and cannot get any response. It keeps saying my Order number and test kit is not found. I put it the information that was on my invoice.

They did an initial analysis that actually flagged the atypical celiac genes that are the source of every person with celiac in my family. And then they came back and said, "Well, we don't like that study." No amount of asking them to reconsider changing their initially correct (!!) results would sway them. So, they're intentionally giving bad, unscientific advice? If you're looking for celiac testing for atypical genes, they will deliberately give you an incorrect answer. I would avoid them, so that you're not wasting your time with bad scientific health data.