My report said I should have 50-60 percent carbs 15 percent protein and the rest fats. That is waaaaaayyyy too much carb and fat ratio to lose weight or maintain a healthy one. This is strictly weight gain and a complete waste of money. Do not buy this product. I wish I never chose this.
Response from GenoPalateSep 8, 2020
Hi Nunu,
We sincerely apologize for your disappointment with your GenoPalate results. Your carbohydrate recommendations are based on research studies looking at improved outcomes with people that have similar genotypes to you.
Some of these outcomes may include improved body mass index with a higher carb intake. While it may be surprising, we encourage carbohydrate intake to be from nutrient-dense whole foods such as those found in your top vegetables, legumes, whole grains, and fruits.
If you have any further questions or concerns in the future, please email us at [email protected].
Sincerely,
The GenoPalate® Team
WG
Wil G.
Vitamin Lab DNA-based supplements allow no refund after a re-make.
Vitamin Lab's DNA-based, custom-made, vitamins smelled really bad after a few weeks and also have a bad after-taste. That's why I wanted to return them or get credit for them. So they offered to re-make them for me, supposedly less smelly, but the re-make stunk too. And they have a no return policy after the re-make. Having to ingest something that smells so nauseatingly funky in order not to feel like you've wasted your money is not OK and the merchant should be happy to offer a refund in today's marketplace. If not, the business model needs re-working or be tossed. In my opinion, the folks at Vitamin Lab do not really respect the customer. They care more about making money.
HV
Heather V.
RUN!!!!!! Fake reviews and HORRIBLE out of date recipes
RUN!!!!!!! Do not waste your money.
Who made this up? A dietician from the 1970s yuk!!!!!! $40 hahahaha what a joke. Then all these fake 5 star reviews.
Response from GenoPalateAug 31, 2020
Hi Heather,
We sincerely apologize for your disappointment with your GenoPalate results. All of our nutrition recommendations are derived from evidence-based research from high-impact clinical trials and population studies that directly link positive health outcomes with nutritional genomics. This research shows that variants in your genes influence how well you metabolize and absorb certain nutrients and what nutrition leads to these positive health outcomes for your genotype.
If you have any further questions or concerns regarding your results, please reach out to us at [email protected].
Sincerely,
The GenoPalate® Team
JS
JA S.
False advertising- product never really “on sale”
I’ve signed up to their news letter - I’ve been wanting to buy genopalate for a while. But I think they are using false advertising - I’ve been getting their emails since March, their product is always on sale. The moment a flash sale ends, the next morning a new one starts. It’s always been the same price. You are never really saving 55% - they should just list the product at $39.50 (with dna already done by ancestry) And actually offer a discount. Not lie that there is sale going on.
Also husband got it, the report he received was not very insightful, some food choices were questionable - thing we know he can’t or shouldn’t eat - were in his safe meals? Not sure how or on what they based the results for.
I’ve contacted genoplate several times about the “flash sale” or always having the same price, and they reply that that’s the best sale they have.
geno - please be honest with your consumers and stop employing false marketing advertising! Inflating you’re price to show a discount is unethical - people aren’t really saving any money.
Response from GenoPalateAug 24, 2020
Hi,
Thank you for providing us with your feedback. We've been offering frequent sales since COVID-19 began as many of our members have expressed to us that they're particularly interested in improving their health and immune system right now, and we want to make our product accessible to as many people as possible.
All of your husband's recommended foods were based upon his unique, genetics-based nutrient recommendations. If he has any questions or concerns regarding them, please have him reach out to us at [email protected].
If you have any further questions, concerns, or feedback, please let us know.
Sincerely,
The GenoPalate® Team
AH
AH
Revoked Access to reports
I tried to access the report I purchased 2 months ago, and was prompted to fill out an extensive questionnaire with private personal and behavioral questions. Without filling the questionnaire there is no way to access the purchased report anymore. This is a direct violation of consumer data rights. These questionnaires can not be mandatory and implemented without notifying a consumer after the purchase has been made. According to the law a consumer has an option to share or not to share the information, and decide if he/she wants a customized experience or not. Every legitimate Company knows about it. This makes me believe that the data they collect will be used and possibly shared with third parties whether you give consent or not. Be aware before purchasing the reports from Genopalate
Response from GenoPalateAug 13, 2020
Hi,
We are currently in the process of developing a much more personalized nutritional experience that not only takes into account your genetics, which we know is only one piece of the puzzle, but also your lifestyle, environmental, and dietary preferences. Knowing certain data points, such as age, allows us to determine to a greater degree of accuracy if there are any increased health risks, such as osteoporosis - which cannot be told by genetics alone.
We are also working on including new features such as calorie recommendations, health goal tracking, etc. into our product. Questions such as zip code can help us understand which foods might be regional/seasonal for you, as well as in the future we can help you find nearby resources to support your health journey. Each question of our on-boarding survey is designed to better understand you so that we can give you truly personalize nutrition recommendations that help you build a plan that you can actually use in real life.
At this time, we have made the questions mandatory in order to receive your results. Like we said earlier, the answers to these questions will provide GenoPalate the ability to further personalize your results and hopefully make the product more useful to you.
If you have any further questions or concerns, please let us know.
Sincerely,
The GenoPalate® Team
MH
MH
They revoked access to my results after…
They revoked access to my results after the product was purchased and received because they want to collect more personal information. Unethical, maybe illegal. I reached out, and their response was simply, give the info we want and we will restore your access to the product you purchased. In so many words. See below for their response to another customer complaint.
Response from GenoPalateJul 30, 2020
Hi,
We sincerely apologize for your poor experience with us. At this time, the mandatory questions need to be answered before receiving access to your GenoPalate results. In the very near future, we'll take your answers to these questions into consideration to further personalize your experience with us.
Sincerely,
The GenoPalate® Team
DC
DoYa C.
Never rec'd email...nothing oh but they…
Never rec'd email...nothing oh but they sure chg your card right away. This is a scam company. They should be reported. Disputing the charge will be a piece of cake. Total scam.
Response from GenoPalateJul 25, 2020
Hi,
We sincerely apologize for this! Please email us at [email protected] to receive further instructions for your purchase.
Thanks for your understanding,
The GenoPalate® Team
AC
Ashley C.
lame recipes
they give the worst "recipes" if you can even call them that. one of ours was a pastrami sandwich - bread, pastrami, and swiss cheese. Just saved everyone $40 to not buy their recipe package.
Response from GenoPalateJul 20, 2020
Hi Ashley,
I apologize for your disappointment with our Personalized Recipes. We try to be as transparent as possible with our customers when it comes to what they will all receive in their recipes. Our goal is to allow people to implement eating for their genes into their everyday eating.
If you have any further questions or concerns, please email us at [email protected].
Sincerely,
The GenoPalate® Team
