Le E.
Total crooks with bad test refuse to give refund!!!
Total waste of money and they refuse to refund my money! I bought a report from this disreputable company because they claimed that there DNA testing would tell you which food you are sensitive to and help you eat better They lied! I have severe food allergies and sensitivity’s They showed up with 23 and me This company used 23 and me testing for their report! The report from GenoPalate’s was seriously incorrect! It advised me to eat cow dairy and wheat and gluten! Both of which make me severely sick! They have a whole section of there report for food sensitivities! It was blank! I have many food allergies and food sensitivities and when I emailed this to the company They did not deny there test was faulty they just refused to give me a refund! The companies response to this is false! They claim to have provided me with food sensitivities information! This is a lie! That section was entirely blank!!!! I will have to dispute this with my bank now!!!!
Response from GenoPalateMay 26, 2020
Hi Elizabeth, We sincerely apologize for your disappointment with your GenoPalate results. Like we said in our previous correspondence, we are unable to detect your food allergies at this time as many food allergies are located in the immune system versus in your DNA. We do provide you with your genetics-based sensitivity to lactose and gluten. If you have any further questions or concerns, please let us know. Sincerely, The GenoPalate® Team