genomemedical.comReviews of genomemedical.com

I was seeking parental genetic testing for myself. I had different expectations for what Genome Medical would and would not handle as a telehealth provider. From my perspective, I should only have to deal with Genome Medical to handle intake, billing, etc. However all they do is write the prescription after a discovery call with one of their "genetic counselors", then completely outsource to Natera. I now have to work through Natera separately for billing for the testing itself. I thought Genome Medical would provide additional value and service outside of going to my doctor, but they do not.

I would strongly recommend choosing a different company than Genome Medical. My experience with them was extremely frustrating, particularly when it came to pricing transparency and how my billing concerns were handled. I was charged $500, including a $250 charge for a result meeting that lasted 7 minutes — a meeting that Genome Medical initiated. I was not given clear information upfront to understand that I would be charged that amount for this interaction. When I tried to get an explanation and resolve the issue, instead of taking any responsibility, I was given explanations that repeatedly did not match my understanding of what had actually happened. The controller I spoke with was also one of the rudest people I have ever dealt with. I was shocked by the lack of professionalism and basic courtesy when I was simply trying to understand why I had been charged so much. I later looked through the other reviews and saw that I was far from the only person raising concerns about this company. Read the reviews. Believe what people are telling you. Do your research before giving them your business. There are other companies out there. Pick a different one. I would not recommend Genome Medical to anyone based on my experience.

I came into this appointment with a well-documented family history — my mother is under active workup at Baylor's Pituitary Center for ACTH-dependent Cushing's, my sister has a matching clinical presentation, and my own labs show elevated cortisol and cortisone. I had done my research and came prepared with specific questions. I left feeling talked down to rather than heard. The conversation kept circling back to out-of-pocket cost, repeated in a way that felt less like informed consent and more like an assumption I couldn't afford the testing — despite my never raising cost as a barrier. When I raised clinical points, I was told she "didn't want to argue" and that her recommendation wouldn't change. Framing a patient's questions as an argument, and stating upfront that new information wouldn't move the assessment, shut down the conversation entirely. Genetic counseling should help patients reason through complex, uncertain family patterns. I wanted a partner in working through the evidence; instead I felt managed. I'd recommend patients with atypical or still-unfolding presentations look for a counselor more willing to engage with an incomplete picture.

If I could give this company 0 stars I would. They don’t help families and it’s pointless to use this company for any sort of genetic testing when they set you further behind in your healthcare needs after saying something then contradicting themselves and sending new reports and thinking they know more then medical professionals who are well educated. What a waste of time! We were told they would test our children as well and they did not do that which was supposed to be part of our appointment. I believe these people have no idea what they are doing especially for them to contradict themselves twice. In results and whether or not they would be testing children.

They billed me without telling me the cost. I scheduled a meeting to ask them if they were able to provide a specific genetic test. My doctor wanted m eto get the testing done. The guy on the call just asked me some basic questions and recommended the test my doctor told me to get, couldn't even tell me how much the test would cost. Then Genome Medical billed me $250 for asking if they could do the test and STILL not providing a cost fore the test. I finally got the cost estimate for the genetic test, and it was $750. If they had just had that visible on their website I wouldn't have bothered to call. I shouldn't be charged for asking about if htey can do a test and what it costs .That is INSANE.

I contacted them to see about getting free sponsored genetic testing for a disorder; According to two non-profits I spoke with that advocate for this disorder, and putting everything I have (genetic ancestry, symptoms/medical history and prelim test results) in 3 different A.I. systems (one medically specialized) think it's possible that I could have this particular disorder. The GC I spoke with does not, thinks i don't have the criteria since it's very rare, about 1 in 15K; I have 1 in 2 MILLION cancer that no health provider thought of...so I can speak of rare things. I told her I was putting off diagnostic tests such as endo/colonoscopy due to fear of reaction of anesthetic and fasting (which, if I did have the disorder, could potentially be life threatening; I already had rhabdo from iodine contrast). Her response was I should follow my doctor's orders. Ultimately the GC recommends whole exome testing, and then tells me if I DO have this disorder that it will be found, that it's not an impossibility. Looking over the summary I received, I remember that I was NOT asked about exercise intolerance (a symptom, which I mentioned in a family/medical history document I uploaded to my profile, which appears they never read, and since deleted!). I wasn't asked about a few things that I listed in my history, and they stated as negative reporting on my summary. Had I been asked about other symptoms that I had, that are indicative of this particular disorder, maybe I would have met the criteria. IMHO, I feel like they are trying to sell me on the more expensive route. And I don't think my GC had experience beyond education, from what I could find. Supposedly things were reviewed by an "MD" (who, what specialty, if any, no signature sign-off?) Will be taking these complaints further.

I scheduled an appointment with a licensed genetic counselor. At the start of the call, I was told an intern would be present, and I agreed to that, assuming she would observe. Instead, the intern led at least half of the session. I was never asked for permission for this, and that lack of transparency matters. When I raised concerns afterward, Genome Medical’s responses were inconsistent. One email implied a follow-up would be arranged as a service recovery. Another said I’d have to schedule it myself and still be billed. Ultimately, the “solution” was another session (still billed), with the promise it wouldn’t be led by a student. This suggests interns may be regularly leading sessions that are billed as if they were delivered by a licensed professional. Their replies leaned on legal wording that a licensed counselor was “present the whole time,” but that’s not what patients are paying for. I booked, and expected, direct care from a licensed genetic counselor, not supervision of a trainee. I was not pleased with the session or with how the issue was handled afterward.

The genetic counselor i keep getting stuck with doesn't seem to be able to answer any of my questions. Doesn't know that Sanger testing wont pick up all variants.