GeniuswigsReviews of geniuswigs.com

According to the company's website when I first placed my order (GW2415), it was supposed to be delivered by yesterday, 6/24/26. I've been ordering from this company for over a year because they used to have fast shipping, great customer service, and high-quality hair. Unfortunately, it seems like things have really gone downhill. Communication has been poor, the quality of the hair has declined, and customer service is almost nonexistent. I've reached out multiple times through email and their website but haven't received any response. I honestly don't know what's going on with this company, but I hope they can get things back on track. I also noticed that their website hasn't been updated in months, which only adds to my concerns. It's disappointing because I genuinely enjoyed supporting this business, but at this point it looks like I'll have to stop ordering from them. If I continue to get no response and my order doesn't arrive, I'll have no choice but to dispute the charge with my bank. It's frustrating and sad to see a company I once trusted fall so far from the standards that made me a loyal customer.

I strongly caution anyone considering doing business with this company. I was a loyal customer until one of my most recent purchases turned out to be a bad batch of hair—the frontal was so severely matted that it was impossible to detangle. When I contacted customer service, instead of addressing the issue directly, they insisted I place another order with the promise of a “reward.” Although they stated they could not issue a refund, I agreed and placed another order. That order took longer than usual to process, so I reached out again to either confirm the status or request a refund. At that point, a representative admitted there was a misunderstanding and agreed to process a refund within 3–5 business days. It has been well beyond that timeframe, and despite multiple follow-ups, I have not received my refund nor any response. This level of disregard for customers is unacceptable. I am sharing my experience to warn others so they can avoid going through the same frustration. Also the company blocked blocked me on their social media platforms after posting my review in their comment sections.

Bien muy poco pelo y más corto de la medida que indica aparte me cobraron impuestos elevados

The wigs are very poor quality and the size is not the real sizes. And I would send them back if the return was not difficult. I say to the customers every where don’t waste your money like I did, I lost on these items.

If I could leave zero stars I would. I placed an order ORDER GW2097 to not recieve a response from them at all. I have messaged then on Instagram & sent 5 emails & no response. I will be refunded by my bank & reporting you to bbb. Horrible customer service.

Wasn’t the same product when you get a discount item. The lace was a different color and texture . Was not a crystal lace I do have photos and can submit for proof.

I received the wrong size wig! I was sent a small cap when I ordered a large cap! I even paid extra for the large cap! I want to be refunded! I'm so upset 😡 I needed this wig for an event! I have real thick long hair and it will not fit over my natural hair!

Do not buy from this company, I purchased a wig from them, it wasn't the wig I ordered, the wig was unwearable it was badly made, when I asked for a refund it was a big problem they eventually agreed so I had to spend my money returning it via DHL, which wasn't cheap, then when the package arrived in China, they refused the package because the didn't want to pay the Duty. So I wasted my money to return it. This company do not know how to treat people they take your money & send you rubbish wigs, I will never buy from them again & I would never recommend them to anyone, there are better wig companies out there avoid GeniusWigs