Genius Tools USAReviews of geniustoolsusa.com

Response from Genius Tools USAAug 16, 2024

Hello Mahmod, Thank you for your feedback. We acknowledge that you first reached out to us on August 13, 2024, regarding an issue with your torque wrench purchased on December 18, 2023. As part of our process, we promptly and courteously responded the same day requesting additional details and documentation to investigate the issue thoroughly. We sincerely apologize if our process felt slower than you expected, but please know that we were actively working on your case during this time. We understand that you were eager to resolve this matter and are committed to providing excellent service. Since receiving the necessary information, as of August 16, 2024, we have offered to send a return label for the tool and arrange for a replacement, as communicated via email. We hope this solution addresses your concerns and restores your confidence in our products and customer service. We appreciate your patience as we worked through this issue and apologize for any delays. Our goal is to ensure all our customers are satisfied with our products and service. Please feel free to contact us directly via email or phone if you have any further concerns. - The Genius Tools team

Response from Genius Tools USAAug 12, 2024

------- UPDATED: 08/16/2024 ------- Hi Vonna, We went ahead and shipped you a courtesy replacement. According to the shipment tracking, the replacement was delivered yesterday, 08/15/2024. Again, you can check your email for more details. Please let us know if you have any other questions. ------- 08/12/2024 ------- Hi Vonna, We’ve reviewed your order, and the tracking information indicates that the shipping courier delivered your package, along with a photo confirming the delivery. We’ve just emailed you the details along with the picture. We're sorry for any inconvenience this has caused. We understand how frustrating it can be when something doesn’t seem right, so as a precaution, we're offering a replacement order. In the meantime, we kindly ask you to check around the exterior of your home, as packages can sometimes be placed in less obvious spots. Thank you for your patience, and please don’t hesitate reply to our email if you need any further assistance. Regards, The GT Team