GenimorugsReviews of genimorugs.com

Response from GenimorugsJun 8, 2026

Dear customer, We're sorry to hear that your experience did not meet your expectations. We would like to clarify that GENIMO is an independent rug brand and is not affiliated with Lahome. The product you received was shipped from GENIMO based on the order placed through our store. Regarding the rug's appearance and texture, our washable rugs are designed using a low-pile faux wool surface combined with high-definition printing technology. This construction allows us to offer detailed designs, machine washability, lightweight handling, and a more affordable price point compared to traditional hand-tufted or woven rugs. Material specifications, pile type, dimensions, and product details are provided on our product pages to help customers make informed purchasing decisions. We take all customer feedback seriously and strive to respond to inquiries as quickly as possible. If any customer is dissatisfied with their purchase, our support team is available to assist with returns, exchanges, and other after-sales solutions in accordance with our published policies. Customers can always reach us directly at [email protected], and we are committed to working toward a fair resolution for every order. We appreciate all feedback, as it helps us continue improving both our products and customer experience. GENIMO Service Team

Response from GenimorugsJan 19, 2026

Hi dear, Thank you for sharing your feedback. We’re sorry to hear that this was your experience. Shipping the wrong item is not what we aim for, and we take this seriously. Our team has already reached out to request photos of the received rug so we can verify the issue and resolve it properly. Once confirmed, we will ensure an appropriate solution is provided. Regarding quality, we understand that expectations can differ, and we always encourage customers to contact us directly at [email protected], so we can review concerns and offer support or alternatives. We value every customer’s experience and appreciate the opportunity to make things right. Best, GENIMO Service Team

Response from GenimorugsJan 19, 2026

Hi dear, We’re sorry for the wait. Due to the New Year holiday period, there were delays with carrier operations, which affected delivery timelines for some orders. That’s why the package did not arrive as quickly as expected. According to the latest tracking update, the order was successfully delivered on January 14. If you’re unable to locate it or need any help, please contact us directly at [email protected] and we’ll assist you right away. Thank you for your understanding. Best, GENIMO Service Team