The Genie CompanyReviews of geniecompany.com

We bought our house with a Genie product already installed. It worked fine for the first year, but then our safety Eyes starting going bad.  I purchased new “Genie brand” safety eyes, installed them and something happened when I plugged the motor back in where I lost all power.     Speaking with their customer support, they advised I buy a new circuit board, so I did (from Genie), and it ended up only able to power up our sensors and nothing else.  I must have talked to their customer support 5 different days; with them all telling me to try the same thing over and over again; as well as, telling me to try things that had nothing to do with the circuit board itself.  Not once did they offer to send me a new board, they just “assumed” I installed it wrong.  I’m very savvy with electronics, and there clearly was an issue with either the motor or the board and they refused to admit it.      Their return policy it’s absolutely ridiculous.   They have a 30 day return policy, but even if the product worked and gave up after that, they won’t do a refund. They also said it had to be unopened and unused... Really?  How the heck does that work?  Do we just need to look at the box and assume it doesn’t work for the unit?  It sounds like they know their product sucks, so they make up bad policies like this.            We ended up having to buy a whole new garage door opener.  We went with a different company.  The tech that installed it said that Genie is garbage and that hardly anyone ever works on them anymore because of their continuous issues.     AVOID THIS BRAND if you can. I basically threw $140.29 in the trash, plus they still wanted me to return the product to “see” if they could give me a refund, which cost me $16.10 to send back.

Customer service is absolutely WORTHLESS! Can’t even get a tech that actually knows the product they sell! Called three times and each person was as worthless as can be and spoke very poor English!!!!! Asked each time I called with the most simple question and three agents didn’t understand my question and said there was no one else to talk to!

I honestly don’t even think genie deserves one star, I purchased my brand new home 16 months ago and my genie garage motor stopped working. Called customer service and they said I had to be right there in the garage but the only hours they work is the hours I work so it’s impossible. Was told that they were going to be open 6 am the next morning, so as I want to get this fixed I wake up early, they don’t open until 7. So I wait around I call right at 7 they had an automated message saying that they are unable to take my call and hung up. Didn’t even offer to leave a call back number. Now since they won’t help me I’m forced to pay a garage door company $500 because genies motor decided to stop working and the warranty is 12 months. Very disappointed with the service and will not be doing business with them again

Unable to get Aladdin Connect set up to our network. Shouldn't be this complicated. On chat with someone for almost 40 minutes and unable to assist. Directed to call the help number, and now a 2 hour wait. Frustrated and annoyed beyond believe. This product will be going back.

I ordered 2 remotes on December 14th thinking that they would have no problem arriving by December 23rd and since it was over a week away and I needed them for guests arriving from out of town. Sure enough on the 21st (a week later) I realized that Genie hadn't even shipped the product yet so I called their customer service and asked if the remotes would arrive by the 23rd. A rude and nonchalant rep stated that she was not able to tell me when they would actually ship the order and she had no clue when it would arrive. I then asked her to cancel the order because I specifically needed them by the 23rd, which of course she stated she couldn't do that. I decided to place a new order through Amazon that day (which I should have done in the first place) for next day delivery. Sure enough, Amazon's package arrived in 1 day (for the same price as Genie) with no problem and Genie's package didnt arrive until the 30th!!! It took half a month to receive 2 remotes? Terrible customer service, terrible shipping process and will never order anything through Genie again!

I needed a replacement for a genie 912 opener the new one that came won't work, and customer support said that my garage door is too old. Totally the wrong response. They should have found old stock and shipped no charge. Customer support did not even realize that the original part number was from their parent company. Even though they had purchased the original company. Pathetic Service. One can read about their history on their own web page. I expect the President of the company to e-mail me and make this correct.

The XMTR,G1T-BX ,GENIE ..Was so small like sized of Thumb and to program it , you I guess had to get back cover off and press something for light to blink , then press again for another light to blink and so on . First of all I couldn't get back cover off and not even for the Battery Compartment either. I then fooled around with my Old Genie Remote Garage Door Opener and got it to work . I return the G1T-BX , GENIE GARAGE DOOR REMOTE OPENER , have not heard from GENIE COMPANY about my return , that is why I'm giving the GENIE COMPANY 1 Star

The Aladdin Connect product did not work and chat support kept going around in circles. Promised to call back and never did. No response to my email inquiry. Phone support was not working - chat told me their phone system was down.