The Genie CompanyReviews of geniecompany.com

This is a rally frustrating. Please don't buy with this company product. They don't even take care if something happens if you still have warranty. It's been just 3 month and its breaking when i called them they said they won't send the technician to take look at it you have to pay for it. I will share my thoughts with all my fellow relatives and friends about experience that i have from this product.

Ordered a CPAP cleaner. Been tracking the thing since 12/7/20. It's been in transit since then. I believe this is a Chinese company so enough said. Chat doesn't respond. Incredibly bad service. Where is the unit?

Very upset with the customer service. Had been treated very well in the past and now they became very awful!! Will not honor my garage doors five year warranty, they charge me for parts which are incorrect, possibly damaging my opener more, will not have a supervisor speak to me and will not refund me for their error on parts. Will never deal with this company again!

I bought a belt from them and it was ripped then I bought another one and they charged me around 75$ but it’s missing parts.when I tried to tell the customer service they were very rude and they told me I have to pay for the missing part,that’s not fair at all plus the customer service hanged of the phone while I was talking,I would never buy any thing from them again

I used genie to order a smart tv from currys and even got charged for a specific time slot delivery of 9-11 which cost £50!!!and it is now half past 12 and still havent been delivered my tv and am now left with no way of tracking my "order", absolutely pissed off and in a dream world I'd very much love to have words with someones face over this, the dispicable prats

Had a safety sensor go out. Unit is only a week old. They refused to warranty it. Said I had to go to their store and buy another. Everyone I had contact with was rude.

Genie is GARBAGE!!! I have had Stanley and mostly Chamerlain/Sears opener systems over the years in my houses and for the first time and most recently have a Genie Excelerator with an exterior keypad. The keypad is JUNK!! Works off and on and you're never confident that if you leave and have to use it to get in that it will work. Also, programming the newer vehicles with built-in transmitters has never been as much of a problem as it has been with this Genie system. If it weren't already installed in this house I would NEVER consider buying Genie!@

These are the cheapest garage door motors of all times.