The Genie CompanyReviews of geniecompany.com

I have 3 genie 3024 garage door openers. They disconnected from their remotes when we recently lost power. Reconnecting them has been an absolute joke. Watched several videos, reread our manual, and searched the websites guidelines for this opener regarding reconnecting openers. Called customer service and I was told it would be at least a 3 hour wait. The openers are still not connected at this point and we have tried everything we can think of to reconnect them. I don’t recommend anyone waste their time with this product or the company in general.

Warranty not honored as I cannot even register my garage door. I have a sticker and this company will not even recognize my garage door! They are a complete fraud! I just reported them to both the FTC and the BBB! I will be pursing a possible class action suit against them and am seeking an attorney advice as we speak.

After owning a Genie opener with a LIFETIME warranty in writing for many years I called customer support. I was able to email them the report on problem from the repairman I had already paid. Also emailed them my purchase receipt. I was told my warranty did NOT cover my part and repair (carriage worn out) and door would not lift with opener. First they tried to tell me we had not properly maintained the unit because I did not have a repair service out to oil rollers, door etc at least annually. I read them my warranty. Then they said because the tech had to adjust the springs on my door and has marked poor condition of my rollers (he wanted to sell me new ones). Then they said the warranty is only good for “defective parts”. In other words my lifetime warranty is not being honored!

My experience with using genie has been one of the worst customer service experiences I've ever had in my life. I waited on the line with them for service which said it would be a few more minutes, for 3 hours. At the end of the 3 hours I was disconnected with no explanation other than the system was having troubles. I tried to get in contact with the live chat on there website which did not help as they kept on pointing me back to the call center, which never picked up. Also the call center would tell me that I could instead choose to go on hold for a call back later, which I tried this and did not receive a call back. The life chat had no explanation and would just point me back to going to the call center. I just needed help with programing a remote to open a gate, after following the manual did work. I would not suggest genie products to anyone and would give them a lower star review if possible.

My garage door opener Model 7155L was purchased from Costco. It is under warranty and all of sudden stop working. I hear no motor movement while pressing button to open. After 2 weeks of contacting support, they sent me electronic board which was inside the unit to replace by myself. I replaced the board and garage door started working. Within a month, it stopped working again with the same symptoms. I contacted support again over the chat and after troubleshooting, they said someone will call you for further troubleshooting. It has been 2 weeks since then and no one has called me. I also submitted request to support using support email and no response. I called then three time and every time there is wait of 3 hours with an option to receive call back. I never received any call back. Genie support is unbelievable.

Jesus Christ do not call these people if you need help with their products. They will not help you, sending you to an online chat support only for them to not be responsive or helpful. You’re up a creek without a paddle if you need help from this company. 2 hour wait times via phone is crazy, how many people need help with garage door openers at once??

We called help line over 10 times. No matter how long you wait nobody pick up the phone.

Installer contracted by Home Depot-CLOPAY Contractor did Nothing But BAD MOUTH Genie Products the entire time... 1 month later, Outdoor Keypad stopped working while remote(s) and indoor panel working. Read the manual... nothing specific to Keypad only issue. Went to website FAQ, nothing specific to Keypad only issue. Called Support, "expected wait time 2hrs", been on/in Hold Queue for MORE Than 4hrs! Then Got DROPPED... Attempted CHAT Support, received instructions similar to manual. USELESS! Any Corp that does not respond to Extended Hold Does Not Care About Customer!