The Genie CompanyReviews of geniecompany.com

garage opener 7055 4 years old under warranty stop working all customer service after trouble shoot for about 30 min with [coco representative] she told me I have to take the opener apart and call again to keep trouble shooting I told her that is not happening I lost two fingers trying to fix my garage door a year ago her answer hire a technician that will be more expensive then buying a new opener she said its your choice and hang up on me and on top of you don't speak Spanish don't call they Spanish customer service its always closed

I had a HORRIBLE experience with customer support. I called to determine what my issue was (error in door sensor(s)). After a few trips up the ladder to give details about the unit, I was told to replace all of the wiring to RULE OUT a faulty sensor?! I have an insulated garage and replacing the wiring will take days. It's FAR easier to return this piece of #&%$ and purchase something that works!

What a terrible experience this has been. Dozens of troubleshooting for different reasons. The worst product I’ve seen in long time. Always breaking and you can never fix it unless you get a call back after an hour of waiting for customer service.

I don’t wanna give a star either bought a house in 2023 pre-installed Ginni garage door opener a breaks down an 1/2 year called the company and they said was only one year warranty on nothing and they’re charging a lot of money to replace it they come here to answer to make them good but my builder said that the genie products are so bad so they don’t use them in their new build houses stay away from from this con company

product doesn’t work, waited multiple hours and customer service STILL hasn’t gotten back to me.

I have been trying to file a warranty claim on a wireless keypad that stopped working. It is absolutley awful support. 30 mins in and I have had 4 chats close with nonsense. No response. No call backs as promised and wait times over an hour.

My time is valuable I called in for support with my garage door opener. I had one hour to get the door operating. The call directed me to a chat session. I joined . I typed in that I needed help programming a new keypad and pairing it to an existing door opener. Five questions later I was still being asked what I wanted. I will stop buying any of your products until you hire live support staff. Shame on you. Stop being greedy. You need qualified support staff. I won't be back! Single finger salute. An absolute waste of time!

I purchased a Genie garage door opener Wi-Fi backup battery had it installed only to find out that Genie no longer supports the Google app so I cannot open the garage door through the Google app although in the directions and the instructions and all the advertisement shows that it does Jenny for some reason has not pursued a contract with Google this year be careful not to buy this product as for I was suckered into it have it installed and it does not work with Google beware everyone false advertising