GeniGeni is solving the problem of genealogy by inviting the world to build the definitive online family tree. Using the basic free service at Geni.com, users add and invite their close relatives to join their family tree. All Geni users can share photos, videos, and documents with their families. Geni’s Pro subscription service allows users to find matching trees and merge those into the single world family tree, which currently contains over 100 million living users and their ancestors. Additional pay services include enhanced research tools and premium support. Geni welcomes casual genealogists and experts who wish to discover new relatives and stay in touch with family.
Geni (geni.com) has 60 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Mazin A.
Geni is the best platform to develop the genetic chain of families while keeping ultimate accuracy and archiving. I strongly recommend Geni for families and at least one pro account to access the awesome tools there.
John Pfaff, I.
The help of Hiromi to confirm I had cancelled my premium membership and still had my free Geni access. The website was confusing to me, and I just wanted to make sure I hadn't accidentally cancelled my free access.
Agnese K.
Beyond and above professional. After years of account inactivity and it being set up with outdated credentials I had no access to it and eventually had to ask geni.com for help. My account was recovered and updated successfully. I would be devastated if I lost all my work, my family tree . Thank you , Geni.com
Response from GeniFeb 9, 2026
Thank you for your kind review. It was our pleasure to be able to assist you.
Chiraag P.
Good UX, Deep Directory and a very helpful customer support team.
Response from GeniJan 16, 2026
Thank you for your kind review!
Coral B.
Cierto, me equivoqué al teclear y la valoración era para Genei. Lamento mucho la confusión
Response from GeniJan 8, 2026
No hay problema, gracias :)
P F.
An issue arose with respect to my geni account and I reached out to customer service. The matter was promptly resolved to my satisfaction. In addition to being an excellent genealogy site, I was extremely impressed with the customer service.
Response from GeniNov 6, 2025
Thank you for taking the time to write about your customer service experience. We like happy users and it's our pleasure to be of assistance!
Andrey P.
Great idea to build a global family tree. Building a tree with family members is great. I like that the tree is collaborative, if you see a person's profile where you can add more information or provide links to sources of information about them - just do it! I really like the ability to add links to indexed FamilySearch records. If this feature was available for the free account, that would be absolutely fantastic.
Raelyn F.
I was most impressed with the Team Member (Hiromimarie) and the friendly and helpful information received. It amazes me how a big organisation such as this could be so obliging especially in this day and age. Absolutely wonderful Company that I have been a part of for many, many years. Thank you "Geni" and Hiromimarie for the incredible service you gave me and especially for the friendliness of the correspondence received :o) Cheers, Raelyn from New Zealand
Response from GeniMay 9, 2025
Thank you for taking the time to post a review. Hiromimarie is a star, and it is our pleasure to be able to assist our many wonderful members around the globe!
