GeniGeni is solving the problem of genealogy by inviting the world to build the definitive online family tree. Using the basic free service at Geni.com, users add and invite their close relatives to join their family tree. All Geni users can share photos, videos, and documents with their families. Geni’s Pro subscription service allows users to find matching trees and merge those into the single world family tree, which currently contains over 100 million living users and their ancestors. Additional pay services include enhanced research tools and premium support. Geni welcomes casual genealogists and experts who wish to discover new relatives and stay in touch with family.
Geni (geni.com) has 60 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Kerry M.
One of the BIGGEST genealogy scams on the internet. I had no idea when I uploaded my tree that Geni allows others to make changes to it; others that are actually so far out related, they really know nothing about my family. Don't upload your tree! They allow others to make changes to it, and apparently, you can never delete it. Be aware that you can't delete your data!!!
Miona
Seems I was a numpty and signed up for the free trial with this lot and thought I'd put reminder in my calendar to cancel before the14 days was up. Didn't get my notice and they took the money from my account. I have now been trying to contact them to cancel and get a refund by sending emails and logging a ticket but without a reply. They have taken more than GBP100 for a worthless subscription. Don't be silly like me and even try them because as others have said there isn't anything worth trying. Out of all the Ancestry/DNA websites out there, Geni is by far the worst.
Response from GeniDec 29, 2023
The confirmation email you received when you started the free trial, AND the email you received once the free trial ended, both give clear instructions for how to cancel. Paying users get priority support simply by clicking the link labeled "Submit a ticket" at https://help.geni.com
Richard
Extremely limited functionality unless you put in card details and then they take a YEAR'S subscription if you don't cancel? Arguably it's my fault for allowing myself to fall into the trap, but it is still a trap. A monthly charge I could live with as that's quite normal, if still underhand, but £105 is completely unscrupulous.
Iain C.
The worst of all of the sites I've used. They constantly try to force you to use a flash interface. You can't import a GEDCOM file unless you pay because whilst it looks like you can if there are any kind of matches you cannot continue to import unless you decline or accept the matches which you can only do if you pay. It's almost impossible to use unless you want to allow them to use device fingerprinting. If you use any kind of privacy tool the site breaks. Practically any link or button you click leads to a promo to upgrade. The interface is ridiculous many buttons link to a different site with what appears no reason. Clicking on matches stays on geni.com clicking on smart matches in the same location leads to myheritage and it's not clear how these are linked or if it will update geni.com When you try to use help you also get redirected to a page that exclaims "Special Offer: Try Geni Pro for free!" So you have to sign up for support, you have to sign up to import, you have to sign up if you click a button or a link. You also need to sign up if you want to report a bug. This site is basically just one big promo to sign up for a service that still relies on flash.
NBU
Be aware that you can't delete your data!!!
Response from GeniDec 29, 2023
Please email [email protected] with a link to the page where you have found your private information and we will remove it. If you build a solo family tree, that data is deleted when you close your account; if it's a shared family tree, the data is left for your other family members however if you email us at the address above, we can delete your profile and the profiles around you, as long as no other Geni user is equally-related.
Sten
Stay away form this one. 120 Dollars each year, if you dont want to pay that amount, the site is useless. Dont waste your time posting your family three there. You have to pay 120 dollars every year if you want anything in return.
Response from GeniDec 28, 2023
Geni works on a "freemium" model -- you can do some things for free, and some features are offered with a paid subscription. You can use Geni for free to build your family tree as large as you want, share photos and videos with relatives, connect your tree to our World Family Tree of over 184 million profiles and discover how you're related to almost everyone else in this shared family tree, contact other users, participate in projects and discussions, and more. See more information at https://help.geni.com/hc/en-us/articles/229706167-Is-Geni-free-
Kent K.
Umuligt at fravælge Geni Pro og ved fejlmelding til support er der intet svar.
Flemming
Min mor er død, og jeg hverken kan ændre hendes status, eller få fat i geni.com. jeg synes ikke at det er rart at få at vide hvornår hun har bryllupsdag, eller fødselsdag, når hun rent faktisk er død. Som minimum bør man kunne få fat i noget support der kan hjælpe en. Opdate efter at de har svaret 8,5 år senere: Det er da rart at I overhovedet gider svarer, bare ærgerligt at der skal gå 8,5 år! Hvor jeg så får en mail og 3 (TRE) dage til at svarer, ellers bliver jeg slettet! Det I svarer, var det jeg efterlyste for 8,5 år siden 👏👏
Response from GeniDec 27, 2023
Når nogen selv har tilmeldt sig som Geni-bruger, kan du ikke markere deres profil som død. Rapportér dem i stedet som døde, og vores kundeserviceteam vil håndtere det. https://help.geni.com/hc/en-us/articles/229706547-How-do-I-report-a-profile-as-Deceased-
