Genesis Health ClubsReviews of genesishealthclubs.com

I’ve never encountered such poor customer service. I signed up for a membership, and just three days later, they canceled it without any notice or explanation. When I asked why, I was met with rude responses and no solutions. To make matters worse, they refuse to refund me for the days I didn’t even get to use the gym. Avoid this place if you don’t want to deal with dishonest management and unfriendly staff.

Charged me a full month fee PLUS $10/month to "pause" my membership for a last minute 4-week business trip. So I would pay a full month PLUS $10 so that I can NOT use your gym? They require 30 days notice before you pause your membership - just predatory. "But you agreed to it in your contract!" Despicable. As a business owner myself I would never treat my customers this way. But our business doesn't prey on college students and the poor. Just horrible and predatory. These practices should be illegal. A stain on our community.

I have waited MORE THAN 30 DAYS for the Genesis Health FRAUDSTERS to refund $1,386.12 charged to my credit card erroneously (fraudulently?), and I am filing a formal complaint with Consumer Protection and taking them to Small Claims Court in my state ... STAY AWAY from these CROOKS !!!

They are all scumbags who are only into getting your money. They don't care about your needs. They took over $200 out of my bank account and I never stepped foot into their facility. They lied and then used lawyer contracts to extract money from my account. They are not on the BBB list and have an F rating. Stay away from this club.

I have had nothing but trouble with this gym. I signed up at the Goddard, KS location. They didn't have a washing machine or a dryer to launder towels, so they were always out. They would have the West Central location in Wichita, KS launder the towels, but they were always out by the time I got there. If they did have towels they would keep them under the counter so you would have to hunt down an employee to get them for you if they did have any. For the first several months of my membership the Goddard location's showers were out of order and the steam room was not functional. They gave me a pass for my daughter, but gave me static about her not having a membership every time she came with me. I started going to West Central where the staff we a lot easier to deal with. Unfortunately, the West Central location had a water heater break and it took about a month to repair. It seems like they shut down some of their air conditioning units to save on electricity several days a week, every week. I paid extra to be able to go to the Rock Road location and I get static about my membership every time I go to that location. Their tanning beds are frequently broken and take a long time to get repaired. I canceled my membership and they put you through this scammy questionnaire and won't stop the membership for 60 days. I recommend going somewhere else.

Could Have shared ALL important info at the signing. Like " Non-Refundable" Their understanding for an 84 year old Navy Veteran had no relevance what so ever to the money they were ask to refund due to major changes in his life. To put it frankly from them. "Still Not Going To Refund." It's not about the customer, it's about the $$$$$