False contracts written in my name. Non stop harassment
I joined Genesis Fitness Group in Maidstone, Melbourne. They asked for a lead and harassed my son to the point he singed up. He never attended the gym and they sent him a $800.00 bill. I had a no lock in contract. I cancelled after 3 months due to ill health, 6 months later I received a bill for $900.00. They constantly up-sell and get nasty if you refuse. Very pushy and make a false contracts in your name. Stay away from this gym. They are not normal.
UA
Umar A.
Corrupt
Charles Wiggians, the regional manager at the Lawrence Kansas locations lied about the cancellation process and never proceeded with it. I informed him mid march that I am moving beginning of May and that I would like for April to be my last month. Chaz said that the process is digital now and that I'll receive an email to sign. I kept inquiring about this the whole month of April asking about it. I also emailed last week of April asking if it's easier/if it's an option to sign a paper cancellation and that I could come in. I never received a reply and got charged for the month of May. I reached out to him again requesting a refund and never heard back. I called the member service desk and the lady on the phone didn't believe me and was of no help. I also emailed Jose Riveros twice without a response. Extremely unprofessional, I had to go through the process of disputing with the bank. Would never recommend them to anyone and will never be back.
MB
Miss B.
CORRUPT TO THE CORE
I came to Genesis for the first time with a friend. Didn't know much about them, really. Upon entering the facility they wanted me to sign a "waiver" with ALL my personal information: name, phone, email, address, sex, and signature just to enter and begin a tour. I told them "absolutely not". So the guy gave me a tour without it.
Interesting.
It was a nice gym. Not the best I've seen, but it was okay. So they sat down with me a went over pricing. They cut me a deal. I told them I was of interest. He handed me an ipad with their portal for entry pulled up. He had me sign the waiver and at that point I was willing to give my information. But it was the waiver. Okay, done. Then they wanted me to fill out a hard copy paper sheet with my friends and families names and numbers. I said, "No, I can't. That's highly private/secure information I am not at liberty to share." This is when I FULLY regretted filling out their waiver. (Is everyone reading catching onto their order of business here?)
Okay, more red flags kept appearing. In anticipation of my signing up, they wanted me to then give them a PHOTO COPY OF MY DEBIT CARD and my DL. No paperwork. Nothing. Just hand them my cards. They guy stood up and said, "I'll go make a copy." I said, "absolutely not". I was thinking, "what world do you live in??" I told him I'd done business my whole life and I've never been asked to do that with anyone. I told them that is a totally corrupt business model and that they need to offer me a completely encrypted private and secured portal -- or no deal. So the guy went into the office, left me with his ipad which had their portal pulled up (with my information preloaded in it) reportedly spoke with his regional manager or officer, and they said he'd let me just fill it out online and that he'd "push it through without the photo of your card". So then he wanted me to write my card number down on paper so he could hand it to a woman behind the reception desk, copy it, and then shred it in front of me. He said, "I'll do it all in front of you." I said, "absolutely not". I told him everything should be encrypted on their portal. He admitted it was a shady practice but had no control over it. I also asked them about cancellation policies. They said they required 30 days. I had to come in person and sign at the desk.
Interesting.
So he went back into the office and left me standing there for a good 10 minutes. He came back and said, "The offers on the table just for today. Will you come back?" I handed the ipad back to him after having closed out all their browsers. No deal. And I replied, "If you see me, then I'm back." And I walked out.
Long story short, I never signed up or gave them my money. It was clearly a fraudulent business. I would not trust them or even go near them. I went home, did some research on the owners. All it took was 5 minutes for me to discover how wicked, crooked, and disgusting these people are. The Stevens family in Wichita, KS is corrupt to the core - and so is Genesis. There is a truckload of information on law suits, corrupt practices, all the way to the top of the legislature in Kansas. These are sick people. Stay away from this place. The Red Flags were glaring. And they were everywhere.
I feel sorry for the people who fall for this -- even wealthy people. There's a lot of sheep out there. When it comes to Genesis -- Don't follow the herd.
BC
Brittni C.
Toxic Culture and Retaliation: A Cautionary Tale
I worked for Genesis and was extremely disappointed by how I was treated.
During my time there, I experienced unprofessional behavior from management and a toxic work culture that does not reflect the values they claim to uphold.
When I raised concerns about unprofessional conduct, instead of taking it seriously, I was let go shortly afterward.
I believe this was retaliation for speaking up, and it left me feeling disrespected and unsupported.
If you’re considering working with or for this company, I’d urge you to pay close attention to how they treat their employees and handle internal issues. My experience was very negative, and I wouldn’t recommend Genesis based on how they handled my situation.
CF
christopher F.
The Genesis Gym
The Genesis Gym, on Harry Street in Wichita, Kansas is being sued by me. I will in fact sue them for deceptive trade practices. These people, need to be exposed for who they really are and not who they try to portray themselves to be. This is wrong. The Manager is being sued directly. Julian, Macy will have a page on my website, and I do not give a shit who likes it or not. I will even expose text messages. As, I gave him thousands of dollars, and This guy is a con man. I will elaborate on my website, celebritychristopherfountain. com
MF
Maurice F.
Permanent shut down?
This is in reference to Genesis health club Brownwood Square the villages Florida. They have closed down their website and telephone. Yet they still charge my credit card. I’m not sure if they’re going to permanent close or what is exactly going on. They did this suddenly without prior notification of their members. Very bad form! 
JE
Jen
This company has dishonest cancellation…
This company has dishonest cancellation policies which somehow favour them while completely ripping you off. The gym is crowded and uncomfortable. Do yourself a favor and go elsehwhere!
SD
Shoukat D.
Fraudulent practices fraudsters at…
Fraudulent practices fraudsters at their best. I was clearly told my account was not an auto payment account yet they still started charging me monthly I was charged fraudulently for almost 4 months when I was there for only a month