It is with the heaviest of hearts that I write to you today to announce the permanent closure of Genepro’s operations.Since 2014, Genepro has been more than just a business to us; it has been our "baby." For 12 years, we have poured our passion, energy, and lives into creating what we truly believe is the best protein in the industry. However, a "perfect storm" of insurmountable challenges over the last year and a half has forced us to make the incredibly difficult decision to cease operations and file for bankruptcy.This decision was not made lightly. We fought to stay afloat until the very last moment, utilizing all personal and business funds in an attempt to navigate through these unprecedented times. We believe you deserve transparency regarding the events that led us here:• Global Supply Chain Crisis: The Global Protein Shortages have severely impacted our industry. We have faced an inability to procure raw protein, with supply channels completely stalled until at least Q2 of 2026.• Unsustainable Costs: In 2025 alone, the scarcity of protein drove pricing up by over 60%. This hyper-inflation meant that for quite some time, we were incurring an incremental loss on every single order we shipped.• Regulatory Challenges: Recently, an FDA inspection required us to issue a recall regarding our packaging for failing to list "Milk Allergen" on external bags. This placed an immense strain on our already depleted resources. Case RES# 98013• Financial & Operational Blocks: While trying to salvage the company, we were hit by a wave of fraudulent actions, including chargebacks and wire reversals that were/are in direct violation of the sales agreements in place. These attacks resulted in the closure of our merchant services and bank accounts, putting the company further into the negative and removing our ability to transact.***Important Notice Regarding Communication and Claims***Because we have formally ceased operations and are entering bankruptcy proceedings, we are leg
geneproprotein.com (geneproprotein.com) has 64 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Website
geneproprotein.com
Category
Personal Care
Listed on Five Star Index
2026
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The company replied to 53% of reviews.
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Most recent review: October 2026.
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Hello Genepro Team,
I am a reseller of Genepro products and currently have approximately 1,500 units stored in Amazon FBA. Given your recent announcement regarding bankruptcy, I am concerned about the future of these listings.
Could you please clarify:
What will happen to sellers like me if the brand removes or suppresses the Amazon listings?
Will we still be able to sell legally purchased inventory?
Are there any official instructions for resellers to protect their investments?
This is important because our investment in your products is substantial, and we need guidance to avoid potential financial loss.
AQ
AbdulHammad Q.
Title
Title: Company Shut Down — Where Are Our Refunds?
Review:
I paid a large amount for my order, and now the company has announced that they have permanently shut down operations. They are openly admitting they cannot ship our products or process refunds.
If the company is closed and not delivering orders, then where is the refund process? Customers have paid real money and received nothing in return. There is zero communication, no support, and no clear instructions on how buyers are supposed to get their money back.
This situation is unacceptable. Customers deserve transparency, accountability, and a proper refund procedure — especially after taking payments and then shutting down.
Response from geneproprotein.comDec 13, 2025
To Our Valued Customers and Partners,
It is with the heaviest of hearts that I write to you today to announce the permanent closure of Genepro’s operations.
Since 2014, Genepro has been more than just a business to us; it has been our "baby." For 12 years, we have poured our passion, energy, and lives into creating what we truly believe is the best protein in the industry. However, a "perfect storm" of insurmountable challenges over the last year and a half has forced us to make the incredibly difficult decision to cease operations and file for bankruptcy.
This decision was not made lightly. We fought to stay afloat until the very last moment, utilizing all personal and business funds in an attempt to navigate through these unprecedented times. We believe you deserve transparency regarding the events that led us here:
Global Supply Chain Crisis: The Global Protein Shortages have severely impacted our industry. We have faced an inability to procure raw protein, with supply channels completely stalled until at least Q2 of 2026.
Unsustainable Costs: In 2025 alone, the scarcity of protein drove pricing up by over 45%. This hyper-inflation meant that for quite some time, we were incurring an incremental loss on every single order we shipped.
Regulatory Challenges: Recently, an FDA inspection required us to issue a recall regarding our packaging for failing to list "Milk Allergen" on external bags. This placed an immense strain on our already depleted resources. Case RES# 98013
Financial & Operational Blocks: While trying to salvage the company, we were hit by a wave of fraudulent actions, including chargebacks and wire reversals that were/are in direct violation of the sales agreements in place. These attacks resulted in the closure of our merchant services and bank accounts, putting the company further into the negative and removing our ability to transact.
***Important Notice Regarding Communication and Claims***
Because we have formally ceased operations and are entering bankruptcy proceedings, we are legally and operationally unable to maintain customer support channels.
Effective immediately, all email addresses, phone lines, social media messaging, and text support channels for Genepro are permanently closed and unmonitored. We respectfully ask that you do not attempt to contact former employees, personal family accounts, or other unaffiliated businesses regarding Genepro matters, as they have no access to Genepro systems or funds.
Pursuant to the Automatic Stay provisions of 11 U.S. Code § 362, all actions to recover claims or demands for payment must be paused and addressed solely through the bankruptcy court process. We cannot legally process refunds, respond to individual inquiries, or negotiate claims outside of this court-supervised system.
To our long-standing customers: Thank you. Your loyalty over the last decade has meant the world to us. It was your support that helped us achieve the GHP International Life Science Award for Best Protein, an accolade we will always hold dear.
To our newer customers, and specifically those who have placed orders that we are now unable to fulfill: We offer our deepest, most sincere apologies. We understand the frustration of spending hard-earned money and not receiving your product. Please know that this is not the outcome we ever wanted. We fought hard to keep the lights on so we could serve you, but the convergence of these economic and operational disasters simply left us with no path forward.
Closing Genepro is the most painful professional decision we have ever had to make. We are devastated to say goodbye, but we remain incredibly grateful for the community that grew around this brand.
With sincere gratitude and regret,
Genepro Team
AG
Alex G.
Company Shut down—Refund?
To keep it short, now that the company has stated that they shut down operations how do we get a refund. All the money we have all paid. Since they are admitting to shutting down and are not gonna give us the product so how do we get the refund?
Response from geneproprotein.comDec 13, 2025
To Our Valued Customers and Partners,
It is with the heaviest of hearts that I write to you today to announce the permanent closure of Genepro’s operations.
Since 2014, Genepro has been more than just a business to us; it has been our "baby." For 12 years, we have poured our passion, energy, and lives into creating what we truly believe is the best protein in the industry. However, a "perfect storm" of insurmountable challenges over the last year and a half has forced us to make the incredibly difficult decision to cease operations and file for bankruptcy.
This decision was not made lightly. We fought to stay afloat until the very last moment, utilizing all personal and business funds in an attempt to navigate through these unprecedented times. We believe you deserve transparency regarding the events that led us here:
Global Supply Chain Crisis: The Global Protein Shortages have severely impacted our industry. We have faced an inability to procure raw protein, with supply channels completely stalled until at least Q2 of 2026.
Unsustainable Costs: In 2025 alone, the scarcity of protein drove pricing up by over 45%. This hyper-inflation meant that for quite some time, we were incurring an incremental loss on every single order we shipped.
Regulatory Challenges: Recently, an FDA inspection required us to issue a recall regarding our packaging for failing to list "Milk Allergen" on external bags. This placed an immense strain on our already depleted resources. Case RES# 98013
Financial & Operational Blocks: While trying to salvage the company, we were hit by a wave of fraudulent actions, including chargebacks and wire reversals that were/are in direct violation of the sales agreements in place. These attacks resulted in the closure of our merchant services and bank accounts, putting the company further into the negative and removing our ability to transact.
***Important Notice Regarding Communication and Claims***
Because we have formally ceased operations and are entering bankruptcy proceedings, we are legally and operationally unable to maintain customer support channels.
Effective immediately, all email addresses, phone lines, social media messaging, and text support channels for Genepro are permanently closed and unmonitored. We respectfully ask that you do not attempt to contact former employees, personal family accounts, or other unaffiliated businesses regarding Genepro matters, as they have no access to Genepro systems or funds.
Pursuant to the Automatic Stay provisions of 11 U.S. Code § 362, all actions to recover claims or demands for payment must be paused and addressed solely through the bankruptcy court process. We cannot legally process refunds, respond to individual inquiries, or negotiate claims outside of this court-supervised system.
To our long-standing customers: Thank you. Your loyalty over the last decade has meant the world to us. It was your support that helped us achieve the GHP International Life Science Award for Best Protein, an accolade we will always hold dear.
To our newer customers, and specifically those who have placed orders that we are now unable to fulfill: We offer our deepest, most sincere apologies. We understand the frustration of spending hard-earned money and not receiving your product. Please know that this is not the outcome we ever wanted. We fought hard to keep the lights on so we could serve you, but the convergence of these economic and operational disasters simply left us with no path forward.
Closing Genepro is the most painful professional decision we have ever had to make. We are devastated to say goodbye, but we remain incredibly grateful for the community that grew around this brand.
With sincere gratitude and regret,
AB
Abdulhammad
I paid $54,260.07 USD to Genepro…
I paid $54,260.07 USD to Genepro Enterprises LLC on May 10, 2025 for inventory. After the payment, the company stopped responding. Despite multiple follow-ups and emails, I have received neither the goods nor any proper communication.
They have ignored every attempt to resolve the issue. This experience has caused serious financial loss and business disruption.
I am now moving forward with formal disputes, refund claims, and legal action due to their lack of professionalism and accountability.
I strongly advise others to be extremely cautious before doing any business with this company.
Response from geneproprotein.comDec 12, 2025
It is with the heaviest of hearts that I write to you today to announce the permanent closure of Genepro’s operations.
Since 2014, Genepro has been more than just a business to us; it has been our "baby." For 12 years, we have poured our passion, energy, and lives into creating what we truly believe is the best protein in the industry. However, a "perfect storm" of insurmountable challenges over the last year and a half has forced us to make the incredibly difficult decision to cease operations and file for bankruptcy.
This decision was not made lightly. We fought to stay afloat until the very last moment, utilizing all personal and business funds in an attempt to navigate through these unprecedented times. We believe you deserve transparency regarding the events that led us here:
• Global Supply Chain Crisis: The Global Protein Shortages have severely impacted our industry. We have faced an inability to procure raw protein, with supply channels completely stalled until at least Q2 of 2026.
• Unsustainable Costs: In 2025 alone, the scarcity of protein drove pricing up by over 60%. This hyper-inflation meant that for quite some time, we were incurring an incremental loss on every single order we shipped.
• Regulatory Challenges: Recently, an FDA inspection required us to issue a recall regarding our packaging for failing to list "Milk Allergen" on external bags. This placed an immense strain on our already depleted resources. Case RES# 98013
• Financial & Operational Blocks: While trying to salvage the company, we were hit by a wave of fraudulent actions, including chargebacks and wire reversals that were/are in direct violation of the sales agreements in place. These attacks resulted in the closure of our merchant services and bank accounts, putting the company further into the negative and removing our ability to transact.
***Important Notice Regarding Communication and Claims***
Because we have formally ceased operations and are entering bankruptcy proceedings, we are legally and operationally unable to maintain customer support channels.
Effective immediately, all email addresses, phone lines, social media messaging, and text support channels for Genepro are permanently closed and unmonitored. We respectfully ask that you do not attempt to contact former employees, personal family accounts, or other unaffiliated businesses regarding Genepro matters, as they have no access to Genepro systems or funds.
Pursuant to the Automatic Stay provisions of 11 U.S. Code § 362, all actions to recover claims or demands for payment must be paused and addressed solely through the bankruptcy court process. We cannot legally process refunds, respond to individual inquiries, or negotiate claims outside of this court-supervised system.
To our long-standing customers: Thank you. Your loyalty over the last decade has meant the world to us. It was your support that helped us achieve the GHP International Life Science Award for Best Protein, an accolade we will always hold dear.
To our newer customers, and specifically those who have placed orders that we are now unable to fulfill: We offer our deepest, most sincere apologies. We understand the frustration of spending hard-earned money and not receiving your product. Please know that this is not the outcome we ever wanted. We fought hard to keep the lights on so we could serve you, but the convergence of these economic and operational disasters simply left us with no path forward.
Closing Genepro is the most painful professional decision we have ever had to make. We are devastated to say goodbye, but we remain incredibly grateful for the community that grew around this brand.
With sincere gratitude and regret,
This Alert is being issued to inform relevant parties that multiple official Genepro contact emails—including their legal department, support team, wholesale department, and the individual contact “Ariel”—are currently not responding to any communication attempts.
Despite repeated outreach, all emails sent to these official addresses have either failed to deliver, bounced back, or received no acknowledgment.
Because of this complete lack of response, stakeholders are advised to exercise caution, verify all communication channels independently, and avoid sharing sensitive information or making financial commitments until legitimate contact with an authorized representative is confirmed.
This alert is not an accusation, but a warning to remain vigilant due to ongoing communication failures. Anyone attempting to contact Genepro should ensure they use verified working channels and keep thorough records of all correspondence.
If additional verified information becomes available, this notice will be updated accordingly.
Response from geneproprotein.comDec 12, 2025
It is with the heaviest of hearts that I write to you today to announce the permanent closure of Genepro’s operations.
Since 2014, Genepro has been more than just a business to us; it has been our "baby." For 12 years, we have poured our passion, energy, and lives into creating what we truly believe is the best protein in the industry. However, a "perfect storm" of insurmountable challenges over the last year and a half has forced us to make the incredibly difficult decision to cease operations and file for bankruptcy.
This decision was not made lightly. We fought to stay afloat until the very last moment, utilizing all personal and business funds in an attempt to navigate through these unprecedented times. We believe you deserve transparency regarding the events that led us here:
• Global Supply Chain Crisis: The Global Protein Shortages have severely impacted our industry. We have faced an inability to procure raw protein, with supply channels completely stalled until at least Q2 of 2026.
• Unsustainable Costs: In 2025 alone, the scarcity of protein drove pricing up by over 60%. This hyper-inflation meant that for quite some time, we were incurring an incremental loss on every single order we shipped.
• Regulatory Challenges: Recently, an FDA inspection required us to issue a recall regarding our packaging for failing to list "Milk Allergen" on external bags. This placed an immense strain on our already depleted resources. Case RES# 98013
• Financial & Operational Blocks: While trying to salvage the company, we were hit by a wave of fraudulent actions, including chargebacks and wire reversals that were/are in direct violation of the sales agreements in place. These attacks resulted in the closure of our merchant services and bank accounts, putting the company further into the negative and removing our ability to transact.
***Important Notice Regarding Communication and Claims***
Because we have formally ceased operations and are entering bankruptcy proceedings, we are legally and operationally unable to maintain customer support channels.
Effective immediately, all email addresses, phone lines, social media messaging, and text support channels for Genepro are permanently closed and unmonitored. We respectfully ask that you do not attempt to contact former employees, personal family accounts, or other unaffiliated businesses regarding Genepro matters, as they have no access to Genepro systems or funds.
Pursuant to the Automatic Stay provisions of 11 U.S. Code § 362, all actions to recover claims or demands for payment must be paused and addressed solely through the bankruptcy court process. We cannot legally process refunds, respond to individual inquiries, or negotiate claims outside of this court-supervised system.
To our long-standing customers: Thank you. Your loyalty over the last decade has meant the world to us. It was your support that helped us achieve the GHP International Life Science Award for Best Protein, an accolade we will always hold dear.
To our newer customers, and specifically those who have placed orders that we are now unable to fulfill: We offer our deepest, most sincere apologies. We understand the frustration of spending hard-earned money and not receiving your product. Please know that this is not the outcome we ever wanted. We fought hard to keep the lights on so we could serve you, but the convergence of these economic and operational disasters simply left us with no path forward.
Closing Genepro is the most painful professional decision we have ever had to make. We are devastated to say goodbye, but we remain incredibly grateful for the community that grew around this brand.
With sincere gratitude and regret,
KI
Kamal I.
⚠️ Alert Regarding Genepro Communication…
⚠️ Alert Regarding Genepro Communication Issues
We want to inform others about ongoing communication challenges with Genepro. Their official email channels have not been functioning for an extended period, and despite multiple attempts to reach out, we have not received any response. This includes emails directed to their CEO, Dr. Brian, which also remain unanswered.
If you are currently working with Genepro or planning to contact them, please be aware of these communication delays. We recommend keeping records of all outreach attempts and considering alternative contact methods if available.
Response from geneproprotein.comDec 12, 2025
It is with the heaviest of hearts that I write to you today to announce the permanent closure of Genepro’s operations.
Since 2014, Genepro has been more than just a business to us; it has been our "baby." For 12 years, we have poured our passion, energy, and lives into creating what we truly believe is the best protein in the industry. However, a "perfect storm" of insurmountable challenges over the last year and a half has forced us to make the incredibly difficult decision to cease operations and file for bankruptcy.
This decision was not made lightly. We fought to stay afloat until the very last moment, utilizing all personal and business funds in an attempt to navigate through these unprecedented times. We believe you deserve transparency regarding the events that led us here:
• Global Supply Chain Crisis: The Global Protein Shortages have severely impacted our industry. We have faced an inability to procure raw protein, with supply channels completely stalled until at least Q2 of 2026.
• Unsustainable Costs: In 2025 alone, the scarcity of protein drove pricing up by over 60%. This hyper-inflation meant that for quite some time, we were incurring an incremental loss on every single order we shipped.
• Regulatory Challenges: Recently, an FDA inspection required us to issue a recall regarding our packaging for failing to list "Milk Allergen" on external bags. This placed an immense strain on our already depleted resources. Case RES# 98013
• Financial & Operational Blocks: While trying to salvage the company, we were hit by a wave of fraudulent actions, including chargebacks and wire reversals that were/are in direct violation of the sales agreements in place. These attacks resulted in the closure of our merchant services and bank accounts, putting the company further into the negative and removing our ability to transact.
***Important Notice Regarding Communication and Claims***
Because we have formally ceased operations and are entering bankruptcy proceedings, we are legally and operationally unable to maintain customer support channels.
Effective immediately, all email addresses, phone lines, social media messaging, and text support channels for Genepro are permanently closed and unmonitored. We respectfully ask that you do not attempt to contact former employees, personal family accounts, or other unaffiliated businesses regarding Genepro matters, as they have no access to Genepro systems or funds.
Pursuant to the Automatic Stay provisions of 11 U.S. Code § 362, all actions to recover claims or demands for payment must be paused and addressed solely through the bankruptcy court process. We cannot legally process refunds, respond to individual inquiries, or negotiate claims outside of this court-supervised system.
To our long-standing customers: Thank you. Your loyalty over the last decade has meant the world to us. It was your support that helped us achieve the GHP International Life Science Award for Best Protein, an accolade we will always hold dear.
To our newer customers, and specifically those who have placed orders that we are now unable to fulfill: We offer our deepest, most sincere apologies. We understand the frustration of spending hard-earned money and not receiving your product. Please know that this is not the outcome we ever wanted. We fought hard to keep the lights on so we could serve you, but the convergence of these economic and operational disasters simply left us with no path forward.
Closing Genepro is the most painful professional decision we have ever had to make. We are devastated to say goodbye, but we remain incredibly grateful for the community that grew around this brand.
With sincere gratitude and regret,
TA
Tamanna A.
they scammed me
My experience with this company has been extremely disappointing. After taking payment from the wholesaler and sending a contract, they stopped answering calls and messages. This raises serious concerns about their reliability
Response from geneproprotein.comDec 12, 2025
It is with the heaviest of hearts that I write to you today to announce the permanent closure of Genepro’s operations.
Since 2014, Genepro has been more than just a business to us; it has been our "baby." For 12 years, we have poured our passion, energy, and lives into creating what we truly believe is the best protein in the industry. However, a "perfect storm" of insurmountable challenges over the last year and a half has forced us to make the incredibly difficult decision to cease operations and file for bankruptcy.
This decision was not made lightly. We fought to stay afloat until the very last moment, utilizing all personal and business funds in an attempt to navigate through these unprecedented times. We believe you deserve transparency regarding the events that led us here:
• Global Supply Chain Crisis: The Global Protein Shortages have severely impacted our industry. We have faced an inability to procure raw protein, with supply channels completely stalled until at least Q2 of 2026.
• Unsustainable Costs: In 2025 alone, the scarcity of protein drove pricing up by over 60%. This hyper-inflation meant that for quite some time, we were incurring an incremental loss on every single order we shipped.
• Regulatory Challenges: Recently, an FDA inspection required us to issue a recall regarding our packaging for failing to list "Milk Allergen" on external bags. This placed an immense strain on our already depleted resources. Case RES# 98013
• Financial & Operational Blocks: While trying to salvage the company, we were hit by a wave of fraudulent actions, including chargebacks and wire reversals that were/are in direct violation of the sales agreements in place. These attacks resulted in the closure of our merchant services and bank accounts, putting the company further into the negative and removing our ability to transact.
***Important Notice Regarding Communication and Claims***
Because we have formally ceased operations and are entering bankruptcy proceedings, we are legally and operationally unable to maintain customer support channels.
Effective immediately, all email addresses, phone lines, social media messaging, and text support channels for Genepro are permanently closed and unmonitored. We respectfully ask that you do not attempt to contact former employees, personal family accounts, or other unaffiliated businesses regarding Genepro matters, as they have no access to Genepro systems or funds.
Pursuant to the Automatic Stay provisions of 11 U.S. Code § 362, all actions to recover claims or demands for payment must be paused and addressed solely through the bankruptcy court process. We cannot legally process refunds, respond to individual inquiries, or negotiate claims outside of this court-supervised system.
To our long-standing customers: Thank you. Your loyalty over the last decade has meant the world to us. It was your support that helped us achieve the GHP International Life Science Award for Best Protein, an accolade we will always hold dear.
To our newer customers, and specifically those who have placed orders that we are now unable to fulfill: We offer our deepest, most sincere apologies. We understand the frustration of spending hard-earned money and not receiving your product. Please know that this is not the outcome we ever wanted. We fought hard to keep the lights on so we could serve you, but the convergence of these economic and operational disasters simply left us with no path forward.
Closing Genepro is the most painful professional decision we have ever had to make. We are devastated to say goodbye, but we remain incredibly grateful for the community that grew around this brand.
With sincere gratitude and regret,
KQ
KQ
Took the money and went silent. Order #74755G4.
This is our 5th review for this company. We are trying to get our shipment or the refund of $14,000+ we paid six months ago.
We have sent FNSKU and labels four times in the format they requested. But we have not received any acknowledgment or shipment confirmation.
They sometimes respond on Trustpilot, but only to discredit the complainant.
We want to ask the company not to destroy small businesses by luring them into paying large sums and then not shipping the ordered items.
Please ship our items or refund. Please !!!
Response from geneproprotein.comDec 12, 2025
It is with the heaviest of hearts that I write to you today to announce the permanent closure of Genepro’s operations.
Since 2014, Genepro has been more than just a business to us; it has been our "baby." For 12 years, we have poured our passion, energy, and lives into creating what we truly believe is the best protein in the industry. However, a "perfect storm" of insurmountable challenges over the last year and a half has forced us to make the incredibly difficult decision to cease operations and file for bankruptcy.
This decision was not made lightly. We fought to stay afloat until the very last moment, utilizing all personal and business funds in an attempt to navigate through these unprecedented times. We believe you deserve transparency regarding the events that led us here:
• Global Supply Chain Crisis: The Global Protein Shortages have severely impacted our industry. We have faced an inability to procure raw protein, with supply channels completely stalled until at least Q2 of 2026.
• Unsustainable Costs: In 2025 alone, the scarcity of protein drove pricing up by over 60%. This hyper-inflation meant that for quite some time, we were incurring an incremental loss on every single order we shipped.
• Regulatory Challenges: Recently, an FDA inspection required us to issue a recall regarding our packaging for failing to list "Milk Allergen" on external bags. This placed an immense strain on our already depleted resources. Case RES# 98013
• Financial & Operational Blocks: While trying to salvage the company, we were hit by a wave of fraudulent actions, including chargebacks and wire reversals that were/are in direct violation of the sales agreements in place. These attacks resulted in the closure of our merchant services and bank accounts, putting the company further into the negative and removing our ability to transact.
***Important Notice Regarding Communication and Claims***
Because we have formally ceased operations and are entering bankruptcy proceedings, we are legally and operationally unable to maintain customer support channels.
Effective immediately, all email addresses, phone lines, social media messaging, and text support channels for Genepro are permanently closed and unmonitored. We respectfully ask that you do not attempt to contact former employees, personal family accounts, or other unaffiliated businesses regarding Genepro matters, as they have no access to Genepro systems or funds.
Pursuant to the Automatic Stay provisions of 11 U.S. Code § 362, all actions to recover claims or demands for payment must be paused and addressed solely through the bankruptcy court process. We cannot legally process refunds, respond to individual inquiries, or negotiate claims outside of this court-supervised system.
To our long-standing customers: Thank you. Your loyalty over the last decade has meant the world to us. It was your support that helped us achieve the GHP International Life Science Award for Best Protein, an accolade we will always hold dear.
To our newer customers, and specifically those who have placed orders that we are now unable to fulfill: We offer our deepest, most sincere apologies. We understand the frustration of spending hard-earned money and not receiving your product. Please know that this is not the outcome we ever wanted. We fought hard to keep the lights on so we could serve you, but the convergence of these economic and operational disasters simply left us with no path forward.
Closing Genepro is the most painful professional decision we have ever had to make. We are devastated to say goodbye, but we remain incredibly grateful for the community that grew around this brand.
With sincere gratitude and regret,