Yorkshirebornbred
A bad experience personally
Ordered my stones on the 11th November Didn’t get a delivery date ? Asked for a delivery date got a Royal Mail tracking number sent to me. The stones arrived in London airport, then were sent to Scotland…. I live in York ! When asked why my stones had been sent to Scotland 200 miles away from me when I live in York “has to pass through York to get to Scotland from London”🤷🏻♂️, got told not to worry my order will be with me in a few days….. that was two weeks ago. Have asked why my order was sent to Scotland….. no reply! Asked again when my order would be arriving….. no reply ! Just had to contact my bank to start reclaim procedures. I don’t want to do this I just want my order 🤷🏻♂️🤷🏻♂️ I’ve lost hope of my little boys Christmas present arriving. All the reviews I have read on these guys is all very positive so can’t work out why my order is so screwed up. In reply to Gemstones reply. Right this is what happened I got intouch with Royal Mail they said that the delivery address on the package was different to my address, I checked and all the details I put in at point of purchase was correct. So not my fault and Royal Mail said I couldn’t do anything anyway as it could only be the sender who could sort it out. I notified Gembank. Who didn’t offer me a we will send you another lot of the same amount because we got it wrong🤷🏻♂️. They just kept asking me to stop the bank reclaim order. All I wanted was what I paid for. ! I’m not going to pay for goods that have been sent to the wrong address by no fault of my own. It was a simple fix but they only thing they offered was a 60% discount on my next order……🤷🏻♂️🤷🏻♂️
Response from GemstoneBank.comMar 15, 2025
We acknowledge your recent review and understand your frustration regarding the delivery of your order. We would like to clarify the situation to provide a more accurate understanding of the events. Our records indicate that your order was shipped promptly and to the correct address. However, during the peak holiday shipping season, Royal Mail experienced significant delays, which regrettably impacted the delivery of your package. We understand your decision to initiate a dispute due to the delayed delivery. As a result, you received a full refund for your purchase. Subsequently, your order was delivered. We regret that this situation resulted in a negative experience. We have incurred a loss due to the refund and the delivered merchandise. While we understand the frustration caused by shipping delays, we hope this clarification provides a more accurate representation of the events. We are committed to providing reliable service and appreciate your understanding. Sincerely, -- GemstoneBank.com Support