Mandie E.
Awful customer service
Awful customer service. Awful communication. Awful timing. I ordered a pair of “Diamond” earrings two weeks before Mother’s Day. Two weeks after Mother’s Day, I put in a complaint with my credit card and withdrew my payment, because I had no response to two emails to customer service nor to a FB message. About 35 days later I was receiving a package that needed signature. The earrings were shipped non-descript, no authentication and still $700 for them. So I’m verifying tomorrow with local jeweler if they are actually diamond. Gemone is not from US like their website showed. And so far I have no communication from them.




