Gem Jewelers Reviews | Read Customer Reviews of gemjewelersco.com

Gem JewelersReviews of gemjewelersco.com

4.9280 reviews
Jewelry & Watches
550 S Hill Street, Los Angeles, California

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Gem Jewelers

About Gem Jewelers

Gem Jewelers Co.™ is one of the leading retailers in Timeless Diamond Jewelry and Gemstones. Our specialty and claim to fame is our Diamond Tennis Necklaces.Our Unbeatable prices on GIA Certified diamonds, diamond eternity bands, and diamond tennis bracelets makes us satnd out from the rest.Based in the Jewelry District Of Los Angeles, our historic mark makes us exclusive to many others. With over 25 years of experience in the business, we aim and strive to provide outstanding quality and craftsmanship in all our jewelry designs and pieces.Our customer dedication is our main goal and our priority when creating these masterpieces. We want all our customers to feel part of our family and get exclusive and personal service to ensure all your requirements are met. Our strict quality control is set to make sure all pieces are delivered in the most exquisite and delicate manner.In our effort to help the American Job Crisis, Gem Jewelers™ jewelry is all manufactured and designed in the USA.Our sourcing for all our diamonds and gemstones are 100% ethical and in standard with the Clean Diamond Trade Act, therefore we do not source or mine illegal diamonds AKA Blood Diamonds.We thank you for visiting our website and look forward to serving you.

Gem Jewelers (gemjewelersco.com) has 280 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: gemjewelersco.com
Website: gemjewelersco.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 23% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Gem Jewelers reviews

280 approved reviews, newest moderated first

Carter M.
Apr 10, 2026
I found Gem Jewelers while looking for a tennis bracelet …
I found Gem Jewelers while looking for a diamond tennis bracelet and finally choose them in large part because the overwhelming positive reviews. What really stood out during the buying process was the customer support from Jessica. She gave great advice during the selection of the bracelet, was responsive during the purchase and shipping process, and was invaluable post purchase. With Gem Jewelers you get a great value for high quality and 5 star customer service from their team members like Jessica. I won’t hesitate to buy my next piece here and look forward to working with their team again! Can’t recommend them enough.
Response from Gem JewelersJun 22, 2026
Thank you for the feedback, Carter. We're so glad the reviews brought you to us and that Jessica made your experience truly exceptional from selection all the way through to post purchase. We'll make sure she knows her responsiveness and guidance made all the difference. We look forward to helping you find your next piece at Gem Jewelers Co. soon!
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Alya
Apr 7, 2026
A beautiful bracelet
It was my first experience buying diamonds online and thanks to Jessica and team every step went exceptionally well and I now have a beautiful 3 ct tennis bracelet. The customer service was very helpful and prompt and the whole process went very smoothly.
Response from Gem JewelersJun 22, 2026
Thank you for the feedback, Alya. We're so glad Jessica and the team could make your first online diamond purchase a smooth and memorable one. Enjoy your beautiful 3 ct tennis bracelet and we look forward to welcoming you back to Gem Jewelers Co. soon!
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Jay
Mar 31, 2026
amazing buying experience
Jessica made my buying experience very pleasant and easy. Bought a 2 karat tennis bracelet that looks amazing and my now wife loves. There was a small issue with the diamond stuff promotion but Jessica ironed it out so easily. I’ll be buying again down the road!
Response from Gem JewelersJun 22, 2026
Thank you for the feedback, Jay. We'll let Jessica know she made all the difference in turning a smooth purchase into an even smoother resolution. So glad your wife loves her 2CT Tennis Bracelet and we look forward to welcoming you both back to Gem Jewelers Co. soon!
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Raphael G.
Mar 29, 2026
I purchased a diamond eternity band and…
I purchased a diamond eternity band and it came out beautiful. My wife absolutely loves it! The service was amazing and they guided me through all my questions. Everything was handled smoothly from start to finish. It was an amazing experience and I highly recommend.
Response from Gem JewelersJun 22, 2026
Thank you for the feedback, Raphael. We're so glad the diamond eternity band came out beautifully and that your wife loves it. It's wonderful to hear the entire process felt smooth and well guided from start to finish. We look forward to welcoming you both back to Gem Jewelers Co. soon!
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Ben
Mar 26, 2026
Best decision
I heard about gem jewelers from a relative, so I decided to try them out and I am so happy I did! Their professionalism and customer care was amazing with quick responses, patience and guidance with my purchase. The earrings I got are gorgeous and just as described and am very happy with them! I am looking forward to doing more business with them in the future
Response from Gem JewelersJun 22, 2026
Thank you for the feedback, Ben. It's wonderful to hear the earrings are just as gorgeous as described and that our team could guide you through the process with care and patience. We look forward to welcoming you back to Gem Jewelers Co. soon!
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Robin G.
Mar 19, 2026
The salesperson that I was given was exceptional
The salesperson that I was given was exceptional, there was no thing as "too many questions". Every question I asked was answered, and help was available at every step of the purchase. I just picked up my bracelet after only seeing it only online and wow was I happy!
Response from Gem JewelersJun 22, 2026
Thank you for the feedback, Robin. We love hearing that no question was too many and that our team was there for you at every step. That moment of seeing your bracelet in person for the first time and being wowed is exactly what we aim for. We look forward to welcoming you back to Gem Jewelers Co. soon!
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Eric L.
Mar 18, 2026
Jessica and the team were great
Jessica and the team were great. Easy to work with, reliable, and on top of it. I’ll be buying again from these guys.
Response from Gem JewelersJun 22, 2026
Thank you for the feedback, Eric. We'll let Jessica and the team know their reliability and easy going approach made a great impression. We hope you're enjoying your eternity band and we look forward to welcoming you back to Gem Jewelers Co. soon!
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Anaid M.
Feb 19, 2026
Great quality, price and customer service.
I bought a beautiful tennis necklace with the best price on the market but it was short, so I contacted them to resize it and Jessica helped me with it. She was so helpful and responsive. It was really easy to send it back.
Response from Gem JewelersJun 22, 2026
Thank you for the feedback, Anaid. We're so glad Jessica could make the resize process easy and stress free for you. That's exactly the kind of after purchase care every customer deserves. We hope you're loving your tennis necklace now that it fits perfectly and we look forward to welcoming you back to Gem Jewelers Co. soon!
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