GemIQ - HeadquartersReviews of gemiq.com

I was initially very frustrated by the input I got from Jay. He kept saying I needed to connect to Bluetooth, and I kept sending him screenshots showing that I was connected! He also said to watch the setup video--which I had. I'd also gone through the troubleshooting steps. Still no turntable connection.... After sending him a list of precise actions I was taking, he finally directed me to go to iPhone Settings/GemLightbox/Bluetooth. Enabling Bluetooth at that location solved the problem, and Jay and I exchanged several pleasant emails afterward, in which he passed along other useful information. For the record, Jay should not take complete responsibility for not getting a 5-star rating. Picup Media's documentation (both printed and video) is scanty and inaccurate. - There is no mention of enabling Bluetooth via Settings/GemLightbox app/Bluetooth. The setup video--and the troubleshooting checklist--both direct the user to simply enable Bluetooth in the phone's settings.THIS NEEDS TO BE FIXED, AND SUPPORT PEOPLE NEED TO BE GIVEN THE INFORMATION DIRECTLY SO THEY CAN HELP PEOPLE WITH ONE EMAIL (instead of six). - Normal/Brightness settings - This needs to be included in print documentation and videos, as well. I didn't even know about them until I asked Jay for help in getting proper exposure for my photos. HE GETS 5 STARS FOR IMMEDIATE HELP IN THIS AREA. :) Update: Picup Media immediately started to revise their documentation—going so far as to send me a draft for my input. I’m very impressed by their response and actions. (And the GemLightbox and turntable are fabulous!)

Amazing customer service. Great technical knowledge and even greater team of people.

Picup Media responded to us quickly and took care of our needs promptly as well. Their customer service is excellent!

Picup Media is always a great partner to work with. They are very accommodating, transparent, and friendly. We love the quality of the images once they have worked on them. We appreciate all that they do for us, and look forward to building upon our trusted relationship with them.

I am happy with the GemLIghtbox and the retouching services overall. In particular, Jacky Yu has been very helpful and attentive with my retouching requests, always wanted to make sure I am satisfied with the results and services. Thank you.

Picup media rocks! They are way ahead of the curve in what they are doing and deliver the quality that they advertise. Their customer service is superb and their products have been consistently above expectations. Highly recommend the Gem Lightbox to anyone who is looking for a time saving solution to capture professional images with ease. Thank you Picup Media team!

This has just gotten better and better. They understand perfectly what is needed for jewelry images. Wonderful!

The product is GREAT!!! Even better, the team is AMAZING!!! They are probably one of the most positive, energetic, hard working groups I have ever met! Both product and people together equal SUCCESS!