GemIQ - HeadquartersReviews of gemiq.com

First of all, the shipment took longer than I was told. The package was first sent to China and was there for 2 weeks; it took longer than 3 weeks. I don't understand why they sent the package to China. Meanwhile, I was contacted by support several times, and they were not helpful at all.

We use Pickup Media’s Gemlight box (the larger model) for videoing our jewelry and diamonds. While the equipment itself works well, there are two major issues. First, the cloud storage is extremely limited. We used to have many videos saved, but suddenly ran into storage limits and had to constantly delete old videos to make space. You can only save around 5–10 videos before you need to start deleting, which is very impractical. Second, the cost for additional storage is unreasonably high. I would be happy to pay for more storage, but the monthly fees are disproportionately expensive for what you actually get. It feels a bit like buying a cheap printer and then paying a fortune for the ink. Support is responsive when you reach out, which is good. However, the storage limitations and high costs make this a frustrating experience overall.

I purchased the GemCam Pro after being assured by the company’s representative that it would replace my DSLR and deliver professional-quality diamond images. Unfortunately, this was a complete non-disclosure of facts — the product fails to produce clear, sharp results even when used with an i9 system and dedicated graphics card. After multiple support sessions, the team itself confirmed that the camera cannot match DSLR clarity and advised returning to a DSLR setup. The product was clearly sold with misleading promises and lacks the performance expected for its price. Very disappointed with the experience and lack of transparency.

Ne propose pas de NDA prend un ton condecsendant et moqueur pour une simple demande devis et se permet de demander de demander des informations comme cahier des charges etc sans même clause de NDA alors que seul les arnaqueur demande ses informations pour un nouveau concept...

This company is very active and will email you every day as long as you did not buy, but totally unresponsive after I made payment. It’s now >10 days after payment and UPS still does not have my parcel. I have sent multiple emails trying to get some further info, but no response at all! any

I received a faulty product, the turntable was broken straightaway and overall the product is very cheaply made. Also the GemCam is of poor quality - the images are not sharp and the AI renders the images very badly and cuts off half of the piece - totally not usable. I would not recommend that product at all. And for that price it feels like a scam.

Took a booking on their website then called me later than day after charging me to advise they cannot do it as they are fully booked. Do not recommend.

Bad option. Most of the pics need retouching and Picup media provides a retouching service at a cost of 5 dolars each pic.