GEHAReviews of geha.com

On 5-06-2025, I called the customer service about my recent dental claim status. They told me basically it's not in their system. According to the USPS tracking, it was indeed delivered to their location on 3-10-2025. Very incompetent unprofessional people working there. How can you lose people's documents like that. Not to mention the security risks involved when that happens. Obviously there's some serious issues with GEHA, including their personnels and their disorganized systems. The open season can't come fast enough.

I would give no stars if I could. Their service is horrible. I have two claims from 2024 that are now 6 months with no payment and all I get when I talk to them is “they are processing” with no indication on if they will pay or when they will finish their “processing”… 2024 started rough with geha and just went downhill from there. DO NOT USE THEM!! I’m not having to pay out of pocket for expenses that should be covered…

I have had GEHA for 16 years. Since GEHA made the switch at the end of 2024 to UnitedHealth Care for processing claims, I have not been able to get multiple claims processed despite repeated calls and resubmittals. They can never find the claims that have been submitted online. I have been told by a representative that it takes up to 60 business days (3 months) to process a claim. Promised call backs from supervisor never happen. At this point, I am planning to drop GEHA at the next open season.

GEHA system changed as of 1/1/25. Never had problems for years before that. Now, they only know how to spout the company line - not try to solve the problem. The lady I spoke to today was rude, a bit belligerent, and then transferred me to terminal hold. When I told her that my providers are getting incorrect information about my co-pays, she told me that my Drs. offices are billing incorrectly! All six of the providers are getting wrong information - but GEHA wants me to believe that they are the problem. Can't wait till I can switch to something else. Shame on them.

Absolutley terrible

DO NOT USE GEHA!!! I've had them for years and now that I need an expensive dental procedure they're using every tactic to delay. They keep asking my dentist for more information, but my dentist states it's the SAME requests. I call GEHA constantly and today I'm given a number for my dentist to call to resolve the matter. They did not give my dentist the number, I had to reach out otherwise this would have gone on indefinitely. Beyond shady. Stay away from this expensive USELESS dental insurance.

Never in my 74 years of life have I dealt with a company as bad as GEHA. Since changing my health insurance from Federal Blue Cross Blue Shield to this company I have had nothing but problems. Now I am going to have to pay a penalty because I didn't sign up for SilverScript in January 2025. I had never heard the name SilverScript until I received a letter in the mail two days ago informing me that I am required to sign up for this program and pay a penalty for not signing up in January of this year. If you have other choices, please don't even think about enrolling in this company.

Every claim submitted in 2025, and there have been about 22 since my husband has multiple myeloma, has been denied for the reason: Claim status description: Medicare Eob Needed We have been with GEHA for over 10 years, neither one of us has ever had Medicare and currently do not have Medicare, I have emailed them and talked on the phone and all they say is the claims will be re-processed, well this morning 3 claims from Quest Diagnostics were re-processed and still denied: Claim status description: Medicare Eob Needed, what has happened to this organization? We for 10 years thought we had the best insurance company out there, I thought having SilverScript jammed down my throat this year was going to be a problem, now this is making our medical coverage non-existent, anyone else suddenly getting denials due to lack of Medicare EOB's when you are not on Medicare?