The company currently offers traditional fee-for-service medical plan options with a preferred provider organization along with a high deductible health plan that can be paired with a health savings account.
GEHA (geha.com) has 152 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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David C.
Despite months of calls and escalations, GEHA Refuses! Despite months of calls and escalations, GEHA has refused to pay my $105 dental claim from Oct 2024. Their customer service failed to follow up or resolve a basic issue. Avoid if you expect accountability or timely reimbursement.
Tamara M.
Avoid these guys like the plague. We submitted out claim ten weeks ago. No one can give me a timeframe for when that claim will be processed. I can't get a straight answer from anyone. I paid $2622 out of pocket.
Mark L.
Had a claim from last November that they incorrectly processed as out of network when it was in network. Repeated calls got nowhere. I finally filed an official appeal and they agreed with me. However over two months later after that, they still have not reprocessed the claim. Calls and emails get the same canned response of promising to expedite it. Never happens. There is also no way to talk directly to anyone in the processing dept. 6 months to process a claim is ridiculous.
NOT WORTH the T.
With as many known issues and problems by United Healthcare, prior to GEHA using them to process claims, WHY-WHY would they make such a HORRIBLE decision, unless their customers are no longer their priority. I am SO DISAPPOINTED in their service. You cannot tell me, no one within GEHA, did not do any research in negative reviews for United Healthcare, for at least 5 years prior, that is taught in business 101 courses. Have called several times, for updates, first 3 times "claim did not show in system" so resubmitted 3 more times. finally it showed up in their system the 4th time I called. Representative stated it would take 45 BUSINESS days (not calendar days as previously notified) to process. (05/20/25) Got off of the phone with another representative... the processing has still not started. Representative said she was going to escalate the claim, since it's over 90 days... we'll see, I'll probably be calling in another 2 weeks and be told the same thing.
Daniel S.
Been waiting since 8/22/'24 for settlement of a dental claim - almost 9 months! The level of incompetence is shocking. They have made four request of me for duplicate information and more than a dozen request from my dentist for reports, x-rays, documentation, etc.
Alphonso
Very very slow in processing my most recent dental claim. Nobody will provide a straight answer. Nobody knows where we are in the process (that's called the mushroom treatment). On line chat is useless. Live body, when you can get one, never has an answer. Won't get back to me even after promising they would. Then, when GEHA finally processes the claim, the provider says GEHA processed an in-network provider as out-of-network. Intentional or incompetence?
Carolyn P.
Our kids have not seen a doctor in 4 years and they denied a well child visit because we combined it with a sports physical. The hoops they make you jump through are ridiculous and they are terrible to deal with when you are overseas.
kenney B.
Have had GEHA dental for over 20 years. Neve4 had any complaints until this year. They are obviously stalling on all pre approvals and maximizing profits quick for new ownership by not providing services. My daughter’s dentist submitted for pre approval 8 weeks ago. I called them last week and they w3nt to their go to move of saying the DDS did not submit. However, my DrS did submit and had the email to prove it. GEHA then said they would expedite and my daughter is still waiting. I suggest everyone leave GEHA as soon a# possible. America being made great again!
