GEHAReviews of geha.com

I give them a 0 review. Awful! They dont know what a routine wellness is for an adult, they keep raising our out of pocket.

I recently attempted two appeals after being denied for a service connected to my VA disability. I offered to provide VA documentation. I followed appeal steps as specified the GEHA call center and sent my appeals to the published email address & received confirmation emails. After nearly seven months and many requests for status by both phone and email, I have yet to hear anything back whatsoever. GEHA holds use beneficiaries to their timelines, yet feels no compunction to abide by the timelines required by the DHA. GEHA is also required to have a Grievance procedure, yet none seems to exist. They can ignore their members with impunity.

GEHA refused payment of a ROUTINE Claim with my HUMANA Medcare USAA Dental Advantage plan. My insurance and Dentist has not changed in 3 years!! I spent 2 hours with a GEHIA Rep who took all my information and said they had not been paid. I called my Dentist and they (as always) billed HUMANA and sent claim to GEHA, who LOST intentionally did or didnot pay?? MY GUESS is that GEHIA may not be in business long. They are incompetent. Anther hour on the phone again today. They do not care. BENEFIDS must investigate and DROP.

I switched to GEHA's high deductible plan last year. They initially processed some claims, but since May have stopped entirely. They won't deny them - they just refuse to process them at all, despite acknowledging that they have received them. At this point, they haven't processed almost $10,000 in claims, including for the birth of our child. I've called and used the chat to try to get them to act for months with no result. I'm going to have to hire a lawyer to see if I can get a judgement forcing them to simply process my claims. It is crazy - it isn't even that they are denying valid claims (they also do that) - they just won't act on them at all. I'm switching back to my old provider this open season. Avoid GEHA at all costs.

They have taken over four months to process a dental claim (overseas). They do not have an overseas department you can talk to. I have requested a supervisor call back several times and none have ever called me back. There is never one available when I call in. I will be switching during Open Season. This company is very unprofessional

This company should be investigated for fraud. Their customer service is nonexistent, and that’s after you stay on hold forever, and calls getting terminated. One would be nuts to even consider them for insurance. Clearly the worst insurance provider (and I use that term loosely) I’ve ever experienced. Terrible, and I mean the very worst, in customer service, along with employees who may it perfectly clear that they have zero interest in their jobs and would prefer to be anywhere other work. Horrible, horrible, and more horrible!

Claim payments now take up to 7-8 months. No live representatives are available to answer any questions. We will have to get out of network to keep our sanity. I also advise our patients against getting covered by GEHA if there is a choice. They are USELESS!!!

If i could give zero or negative i would, wasting my time and never do what they say, i think they are trained to say they will take care of it and nothing happens, 10 times now over 18 months, i'm going to file a court case if this last time gets no results and why would it?