GEHAReviews of geha.com

the company likes there premium every month,but do not pay much in claims anymore,like coinsurance,what a joke,they are a crooked company,and need to be investingated now,where is all this premium money going,open season bye bye geha you are crooked from us army veteran,and retired federal employee va medical ctr,you make us retirees sick!!!!!!!!!!!!!!!!!!!!

Best way to improve is to fire all of their claims processing staff and start over. Absolutely the worst experience every time. Most recently, it took 5 months to pay a simple dental claim and then they paid it to my old bank even though I submitted a change 2 months ago. Horrendous. OPM needs to make them reform or drop them altogether.

I had nothing but trouble with GEHA, they constantly denied legitimate dental claims and delayed the payments they did honor. With their high premiums and refusal to pay claims I would have been better off just paying out of pocket. I switched to BCBS dental and now my claims are paid quickly. I hope GEHA goes out of business!

I have a chronic disease … I get infusions.. I’ve been off my medication for 2months!!!!! I’m waiting for insurance to approve the medication that I’ve already been on the last year that’s been working… they denied it and said I need to try a cheaper option (biosimilar) I’ve been talking between the doctors, infusion clinic, insurance, cvs,& cvs Caremark. Someone points the fingers to someone else… this is the worst insurance I’ve ever had!!!!!! When I call they say it’s approved.. when I call to fill the order they say insurance needs to approve it.. wait another 2weeks!!!!!!

Long-time Federal Employee GEHA user and I've seen GEHA decline from a good company that provided good basic service to members to a company that is now completely terrible and does to support it's core customers. Dental claims go un-processed and it is next to impossible to get any resolution for even basic dental claims.

Horrible and they deal with CVS Caremark which is even worse. Open season cannot come soon enough so that I can stop paying these crooks.

Well at least I know I am not alone in my assessment of incompetence that goes beyond any reasonable human capabilities. It is obviously a government run operation. No one else could mess things up so badly and still be in business. I have tried for two solid months to get a person with the ability to fix their screw up. Each time I am told it is fixed, but then I get either an email or letter, sometimes both, telling me I am on yet a different plan. My favorite is the fact that I am not old enough for Medicare, but they put me on a Medicare supplement policy! I am. Counting the days until I can dump this horribly incompetent company!

I recommend Trust Pilot add a 'Zero Star' because even one star too generous for GEHA Dental. I've had the same problems as others with GEHA Dental. Whenever I checked on my claim status the answer was always that my claims were 'being processed'. I submitted two dental claims in the spring of 2024 while I was temporarily overseas. When I returned stateside in September, the claim checks weren't in my mailbox. The GEHA claims Rep stated they would cancel the checks and reissue new ones. Since 2024 I have called repeatedly monthly on their status and the answer was always the same -the claims were 'being processed'. In DEC 2025, after getting the same answer, I finally realized GEHA Dental was doing nothing. In JAN 2026, I sent a certified letter to GEHA Dental, explaining my case and threatened legal action. To my surprise, GEHA responded. Instead of reissuing the original checks, they reprocessed the claims (very quickly) using New GEHA Dental Math. I got less than half of my claim money. This was just spite. Unlike some, at least I got something. Something happened to GEHA Dental in 2024. It seems they changed contractors. GEHA Dental clients are left to suffer from incompetence. I implore Gov't employees and retirees to please alert friends and colleagues to AVOID at all costs GEHA Dental.