GEHAReviews of geha.com

I have been a GEHA client for many years, previously dental and health, and for the last 5 years, just dental. I previously was very satisfied with them, but not anymore. I am owed $500 on a claim from 8 months ago. Geha acknowledges that they owe it to me, and told me that payment was approved several times. It never came. Now they say that there is no record of approval. I have been on the phone with them for countless hours. I am done with them. Stay away from GEHA.

I have had GEHA Dental Insurance for about 19 months. They were good for the first year; however, 2026 is a different story. All the claims submitted by my providers either don't show up or require a phone call or two to get them processed. I am required to maintain this insurance through the end of 2026, but I will definitely discontinue it. It is obvious that this company has some major issues.

Every since they went back to United heath care they suck. Will not pay for anything but want your money. Iam going back to blue cross, cost more but they pay.

After properly getting pre-authorization for a surgery, both related claims were denied very quickly for lack of pre-authorization. The re-processing of the claims to correct GEHA's errors is taking a very long time however. I have had other problems in the past related to improper denials for an in-network provider being labelled out-of-network. If you can avoid this insurance company, please do.

Over the last 2 years, Federal GEHA Dental has deteriorated significantly. Our dentist is out of network, so we do pay more, but coverage for routine preventative care is now essentially zero. If you look at the coverage summary in their brochure, one gets 2 cleanings per year and out of network we pay 25%. If you read the fine print, however the amount GEHA pays is assigned to our $2K/person/year deductible. So we will practically never receive the "free" cleanings & exams that they promise. Changing plans next open season.

I agree with many that GEHA deserves zero stars. I switched to them from Aetna. That was a big mistake. Among other issues they have failed to process two Appeals I have submitted in the past two years. The latest appeal is just a clerical error that should be fixable in a matter of minutes, but cost me a considerable amount of money. I have written an appeal to OPM to have GEHA process my appeal to them. If I ever receive a response from OPM, I will update this review.

I have to follow up on every claim from everyone in my family. Dentist sends them information from my health insurance and they claim they don’t receive it. They have denied a porcelain crown and claim they only cover metallic. GEHA dental is the worse insurance I have ever had in my 30 years in the workforce. Steer clear of these people.

I have had Geh a health insurance for a long time. Everytime they merge with another company the service gets worse. They are reprocessing claims from a year and two years ago that were approved and paid and trying to bill me. They are a terrible insurance company. I cant wait to switch to a better option next year. I am fed up with it. I can even use my current doctor because his entire orthapedics practice dropped Geha due to their horrible care foe a patient.