GEHAReviews of geha.com

First, I need to give credit to JACKIE, who should be in charge of GEHA and their useless computer answering system. That would not get anything right or even tell me what I was doing wrong or get me to a human. After Jackie took over, everything got fixed. My email that started this "fiasco" was telling me to change my password. What it should have said was: "WE HAVE CHANGED EVERYTHING THIS YEAR AND NOW YOU HAVE A NEW MEMEBER ID, ETC." That would certainly have saved me over an hour on the computer.

Incompetent customer service. Like other reviewers, I have tried for 2 days to update my HealthSafe ID. On day two, someone figured out that they had to change my phone # on record. Sat on hold for an hour only to find out I was sent to the wrong person. Cannot log into my account, no one knows what is going on, and I am extremely upset.

Long hold rude customer service. Do not buy just go thru united. Geha sucks!

Horrible stressful and very useless. I can't even update my address. I've spent 3 hours on the phone and transferred multiple times to change my address which was changed according to several different people. I keep getting transferred around I was told to contact the HR department ( haha) my husband is a veteran and OPM has nothing to do with the medical as far as EOB's etc. This is horrible and you ought to be ashamed of yourselves giving such horrible customer service and for the premiums we pay. If I could give a zero I would.

They claim to be non-profit. I think they have their head up their @$$. Went to Mexico for dental work. I, personally, saved thousands of dollars. Tried (and that is the operative) to submit claims. What a FU mess that was. We need this document. Now we want that document. On and on. Finally I told them, after all the emails and sent docs thatthey didn't accept, "Look, we can argue about how much your going to pay, and until we agree, YOU WON'T PAY A DAMN THING! JUST PAY ME" They did. About my annual premium. I'm better off not using GEHA. THEY'RE DISCUSTING as far as I'm concerned.

I got my new card Tried to go through the automated system to register it with no luck. I can only imagine what would happen if I needed to get a claim corrected. This is the worst plan you could ever get. Wish I had canned it during the open season. Don’t be fooled by this company. No one takes this with in 40 miles from me.

My dental claim started on 10/10/2024; my dentist incorrectly billed. On 10/17/2024 I called GEHA to make sure they didn't pay; they paid; a corrected claim was submitted by my dentist; GEHA incorrectly processed it as a duplicate claim; I called again on 11/8 to no avail; I called again on 11/13/2024 to no avail. I called again on 11/22/2024 and was told the CSR would send the claim back through as an "expedited correction." She didn't. I called on 12/17/2024 and was told there was a backlog of expedited claims and that mine goes to the back of the pile even further back than original claims! Seems there are 2 separate processing teams and the expedited claims aren't really expedited. What lousy management. It's worse than the government! If I had known it was this bad, I would have chosen another insurance company during Open Season.

Do NOT go with this insurance company, especially if you are on daily meds that you need as they do NOT know how to count calendar days (when I say 'they' i'm speaking in reference to their general first line CSR's, Senior Reps, Case Coordinators, and then Supervisors-and plan to spend hours on the phone with all these multiple people to see the day of light. Over 2 days I spoke with several people (Nathan, Kathy, Michelle, Joanne, Alan-all in the depts I stated above...The ones that do see the day of light DO NOT NOTATE the account NOR fix the INCORRECT dates, which will leave you out of medicine for days close to a week. Do to their lax about the situation will put you in a screaming mood and give you high blood pressure (I'll be lucky if i don't end up in the hospital tonight for high blood pressure due to dealing with these incompetent workers. FYI-over the years, this is what you go through anytime there is an error on their side, this is NOT a one time deal....This is the year I will switch to BCBS where there aren't problems with incompetency and the lack of urgency to fix their errors or notate them.