Erin Calandriello C.
This place sells knock off crocs and bad business policy
This place sells knock off Crocs and has a terrible business policy. I ordered a Kids Size 3, which in EU sizing should be a 34-35, not a 27-28. Their entire sizing system is off, and it's to get you to buy a customized gift in the wrong size, and then tell you, oh sorry, our sizing is completely off from the US shoe sizes, but you should have looked at size chart and not assumed we size shoes like a company, allegedly based in the US would, but if you pay us $27 with shipping, or we can give 20% off code off price, and then not provide any codes to actually get these discounts, we will send you the right ones. Also no phone number listed on site, just an email. I wouldn't buy anything ever again from this place. Terrible custom service, and the product took forever to arrive. Also it was a cheap and flimsy product and not like normal crocs, which you can get for $40 via Crocs or Amazon.
Response from GeeowlOct 8, 2024
Dear Erin, We sincerely apologize for the inconvenience you've experienced. We understand your frustration regarding the sizing issue. However, we want to clarify that we provide detailed size charts for all our products and advise customers to review them before making a purchase. Our size charts are designed to provide detailed measurements to help customers choose the best fit. Furthermore, kindly be noted that EU size is shown clearly on the drop down list while choosing the size chart, assisting our customers' convenience. The order was processed based on the information you provided, and we strive to ensure accuracy in our sizing. We have reached out to you via email to assist you further and address your concerns. Thank you for your understanding. Best regard,