Bramley M.
I wasn't very happy with my service
I wasn't very happy with my service. The problem did get solved, but only after the tech tried a bunch of things that didn't work. Then he suggested a solution that he said I wasn't going to like. Which sounded like a solution that would take a long time (paid by the minute). Then, I suggested a solution that seemed pretty obvious and when it was implemented, the problem was solved immediately. I can't help wondering why he didn't suggest the solution I brought up sooner. And if I hadn't brought it up, how much time would his solution have taken? He was a very nice man and I liked him, but I felt I paid too much for Geeker.
Response from Geeker.coMar 18, 2025
Thank you for your honest feedback. We're glad that your issue was solved and that you enjoyed working with the Geek. We looked into this and agreed that the issue could have been resolved quicker, so we refunded you for this job. We also conducted some retraining to make sure something like this doesn't happen again. Thank you for helping us improve and we hope to serve you again soon!