GEDmatch Reviews | Read Customer Reviews of gedmatch.com

GEDmatch Reviews | Read Customer Reviews of gedmatch.com

GEDmatch reviews

Showing 4 reviews with 1 star · Clear filters

J A.
Apr 16, 2026
Cant log in
Cant log in, persists in wanting 3rd party app to authenticate an account Ive had for more than 10 years. Has become a nightmare.
Response from GEDmatchApr 16, 2026
Hi there — I'm sorry for the frustration, and I completely understand how jarring it is to hit a login wall on an account you've used for years. The multi-factor authentication requirement was added to protect your genetic data on our platform. That said, getting locked out is the opposite of helpful. Our support team can walk you through setup quickly, or troubleshoot if something isn't working as expected. Please reach out to us at [email protected] and we'll get you back in. Tom GEDmatch Product Team
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Jim D.
Mar 20, 2026
Cannot follow new instructions
Cannot follow new instructions. DO NOT USE PHONE TO ACCESS GEDMATCH. Takes about 15 minutes to find a way to access my account. I also do not use social media. I'm too old and confused by these new methods.
Response from GEDmatchMar 20, 2026
Hi Jim, We're sorry for the frustration — we know these changes can feel overwhelming, and we appreciate you letting us know. Your feedback helps us understand where we need to do better. We want to make sure you can access your account without difficulty. Our support team can walk you through the login process step by step, at your pace — no phone or social media required. Please reach out to us at [email protected] and we'll get you sorted out.
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Martin S.
Jul 8, 2025
Their website has lots of basic software errors
Their website does not inspire confidence in their efforts. I reported two broken links but they replied with a generic response which didn't relate to either fault. Then after logging in again the "Upgrade your Membership" panel could not be read because their own menu panel obscured parts of their own text on every line. They have a "contact us" page. But it doesn't work because they have a Captcha that doesn't load so I couldn't report the third fault. Their site is pretty amateurish. Ignoring helpful customer fault reports is really silly. I have been unable to extract anything of value from their site after trying twice. I have lost confidence in their ability to offer any information let alone correct information.
Response from GEDmatchSep 8, 2025
Thanks for the feedback Martin, we'll be looking into fixing these issues that you noted.
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Maria D.
Jan 9, 2025
DONT USE THEM
Make changes and updates without notice. Have requested and demanded my data gets deleted as a direct consequence of appalling customer service. I never had to review good companies as I am happy with their service. Your response below serves to underline my bad feeling about gedmatch. You really have no idea how to run your operation and deal with customers properly. No change. My issue with you is still unresolved and I have told you to delete my data which you still have not done. Been with you for over 6 years too. You have been asked already. This review was given because you were inadequate at the start. I do not believe you are caring for my data as a consequence.
Response from GEDmatchJan 20, 2025
Hi Maria. We always appreciate constructive feedback at GEDmatch. We would be happy to delete your data, please email us at [email protected] so we can confirm it has been removed. We strive to communicate with our customers on changes we make and do so by publishing our release notes at https://gedmatch.launchnotes.io. We also email our users a regular newsletter, and have just launched a new customer support portal at https://support.gedmatchpro.com/portal. Regarding supporting you, we did respond to your request and required additional verification of your account information, which we have not received.
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