Blizzard EntertainmentReviews of gear.blizzard.com

The customer support is an absolute joke. They sent a wrong item in my order and I contacted their support to ask for an exchange. They asked me for the same informations and pictures about my order multiple times, making me wait several days, until I finally got a return label. That I had submitted all the requested Pictures and Information three times already was ignored. After the return had arrived at their facility, they ignored me for over a month and when I contacted them yet again they told me they would send the item ASAP. It took over 2 weeks. And they send the wrong item again. The same wrong item. Everything was absolutely terrible and I still dont have my Money back or the items I ordered.

aussi horrible que leurs jeux qui me donne envie de déféquer

Ordered something earlier this week, slightly reluctant as reviews quite negative But happy to say I had a very positive experience, smooth order, delivered quickly Don’t let the bad reviews put you off ordering 🙂

Une entreprise qui ce moque tellement de vous, à fuir !!

No customer service. No response. They don't care about your data.

Absolutely unreal customer service - in the worst way! I've been pestered and harassed over the last month to return an item which they delivered to me by accident when I had in fact ordered something else. I told them numerous times that I would return the item if they sent me a pre-paid label and they absolutely refused to do so, completely expecting me to return an item I DID NOT ORDER myself. I've yet to receive the item I actually ordered as well. Their customer service team, and I quote, genuinely contacted me after two days to say "We're writing to ask if you've finally returned the item." ... Finally?? FINALLY?! I've raised the complaint further now but never in my life have I experienced such horrendous customer service.

Just like the others here - this is one of the worst buying experiences I have had. If you place an order you cannot cancel it like you can with other normal retailers. Support say "it is in our terms and conditions that orders CANNOT be cancelled" and they have to email their warehouse department which can take "two to three weeks to reply". So it is a roll of the dice if your order will be cancelled or not. Each time you speak to an agent you will get a different reply. Even though I'm from the UK, an agent said I would have 20 euros deducted from my order if I refused delivery of my parcel when it arrived. I have found support often try to blame you for the clear mismanagement of the business they work for. Even for pre-order items, it took me 5 different agents and attempts to find someone that was able to cancel it and get a refund initiated. In short... don't fund this "business". They are essentially scammers. If you still wish to proceed, make sure you buy with a credit card so you can raise a dispute.

Worst COMPANY ever.....I paid for The War Within Collector edition August 08/04 , today is 09/03 its been a month and i still didn't received the game and THEY REFUSE TO RETURN MY MONEY or to send me replacemen. First the support was so arrogant to told me to contact Evri ( Delivery company) because from Blizzard part everything is ok but is not Evri told me that they never receive the game. Now i am waiting with days to get answer from the support and every time is "we work on the case".... The Support is beyond tragic. This is how blizzard value they customers.