GCI OutdoorReviews of gcioutdoor.com

Ich habe den Stowaway Rocker Sitz dort gekauft. Der Sitz ist mit einer Sitzhöhe von 45-50cm angegeben. Tatsächlich hat er aber nur etwa 40 cm..Ok, es gab beim Kauf noch ein 4cm aufblasbares Sitzkissen dazu. Nach Rücksprache mit GCIOutdoor wollte ich den Sitz erst mal testen. Also war ich am Wochenende campen. Der Sitz ist eigentlich relativ bequem. Aber durch die geringe Sitzhöhe hatte ich trotz dem Sitzkissen erhebliche Probleme wieder aufzustehen. Ich bin relativ groß und habe dazu noch arthrose bedingte Gelenkprobleme. Was dann auch noch sehr genervt hat waren Quitsch und Knartzgeräusche des Stuhls bei der kleinsten Bewegung. Diese nervigen Geräusche kamen aber nicht, wie zuerst vermutet, von den Dämpfern. (Freunde haben diesen Stuhl und müssen die Dämpfer regelmäßig ölen). Die Schraubverbindungen der Rückenlehne sind das übel. Daher kommen eindeutig diese Töne. Das ist einer der Gründe der negativen Bewertung. Der Hauptgrund aber ist der "Kundenservice". Ich habe CGIOutdoor zum einen per Widerruf Formular als auch per Email kontaktiert. Das ist inzwischen 5 Werktage her. Aber keine Reaktion. Sie reagieren einfach nicht auf Reklamationen. Daher sehe ich keine andere Möglichkeit als eine ehrliche, leider negative, Bewertung abzugeben. Wer Wert auf guten Kundenservice legt, sollte dort besser nicht einkaufen.

Garbage chairs...your lucky to get 2 maybe 3 years out of...seat split right down middle even though we used 3-4 times a year and put under rain and sun cover when not in use....missed warranty ( 3 years) by one month...they could give a rip! Buy a chair for half the price...they last longer than GCI rip offs...cheap management! Never buy a product of theirs again...and tell everyone i know the same!

Do not leave these chairs out in the sun for any length of time. They can deteriorate to useless in less than one year . I think the frames are great, and if they would just do a better job with the material for the back and the seat that these could really be a great chair. They are definitely not worth the premium price that they charge for these things.

I Love the chairs.. I’m absolutely disappointed in my last purchase. One of my chairs didn’t even last a year and started ripping! To get a replacement GCI literally is asking me to destroy and rip my chair THAT I PAID for, before they send a replacement! Absolutely ridiculous!

I left a review a week ago then I talked to them on the phone. They said send pictures a picture of a tag that wasn’t even on the chair to take a receipt that is in storage so I can’t send that to them since I’m traveling, but they said keep the chair that’s ripped and it’s under warranty. They’ll send me a new one. I haven’t heard back from them at all. Not a word. They seem friendly on the phone. It’s a faulty product these rock rocker chairs because of one week spot the rest of the construction becomes worthless. I should’ve read reviews before I bought the product of course who does that when you’re at a store and you see something you want oh well, just another thorn in the side that makes life a little miserable. No trust in trust pilot

Bought 6 chairs from Academy Sports-Rotted, Terrible, every single one backing riped out, people falling over. So disappointed, DO NOT BUY!!!!!

I purchased 2 GCI pico chairs from Amazon in 2024. Both chairs fell a part within 9 months. Contacted Amazon and they told me the chairs had a lifetime warranty. I contacted GCI outdoors and was told that they haven't made this chair for 4 years. I went though the process of sending them pictures of the receipt and damaged areas. They accepted my claim and offered a rocking chair with a low to the ground seat. They also told me to destroy the seats and send them pictures. Don't buy from GCI outdoors.

I bought 2 comfort pro rockers 2 years ago, had a problem with one and and was able to return it where I bought it. I then developed a problem with the other chair and worked directly with the company. The experience I had working with the company was outstanding! Great customer service and support! I would buy these chairs again if I ever need more. It was a great experience working with a company who stands behind their products and was a painless process to get the product replaced.