gauchorestaurants.comReviews of gauchorestaurants.com

Had a very disappointing Christmas Day lunch at the Covent Garden branch. Place didn’t have a very Christmassy feel and there were no crackers for example. The worst bit was the food. Luke warm food at best but mostly cold. Served with potatoes and Brussel sprouts which were raw and inedible. The feeling was they were a steak restaurant and overwhelmed with a Christmas menu and most people choosing turkey. My advice is to try elsewhere.

Got terrible food poisoning. Was really unwell for several days. Gaucho carried out an investigation and concluded that because I didn't go to the doctor that it couldn't have been caused by them.

Very disappointing experience – would not recommend We booked our Christmas party for a group of 31 people and were extremely disappointed with both the service and the management's response. Service on the night was painfully slow – there was only one server for our entire party, meaning some guests finished their drinks before others had even received theirs. The main courses were poorly timed too, with steaks arriving first, and potatoes and vegetables not served until around 30 minutes later, by which point the meal was cold and unappetising. Dessert took so long that many of us left without being served at all. We raised our concerns with several members of management and were assured the issue would be looked into and that someone would get back to us. Despite following up multiple times over the past five months, we’ve received no response or resolution. If you value good food, efficient service and responsive management, I would strongly recommend choosing a different venue. A very disappointing experience from start to finish.

Awful experience!! Went here on Valentine’s Day with my boyfriend and we were crammed like sardines in the Richmond branch. The waiters tried to bring our mains over when we just received our starters, meaning the mains were cold once arrived. For what you charge, you should not be serving cold fatty steaks. Really disappointed and hope to hear from Guacho about this soon.

"I visited the restaurant after seeing an offer on the menu for any two courses at $24. Though I understand that extras like drinks and sides may incur additional charges, the final bill exceeded what was expected based on the $24 deal. Despite confirming this offer with the staff when ordering, I was surprised to find the actual menu prices on the bill. When questioned, they insisted on a specific ordering method, contradicting the advertised deal. This deceptive practice showcases how they mislead customers and coerce them into paying more. A cautionary tale - don't trust their advertised deals."

Last evening with my parthner and his sons went to Gaucho in piccalilly in London, we had a nice meal despite the service wasn't great, we were served by an inexperienced young lady. When we finished our meal, my partner went to pay the bill and when that was done we walked away heading home. At some point a guy from Gaucho started screaming in the middle of the road, if front of other clients and general public " YOU HAVE TO PAY THE BILL" that moment ruined the mood of the evening, it was embarrassing and very distasteful. I believe before screaming you have to pay the bill you have to be sure 100% because that is real bad! And that did not happen last night. Never again in that chain Fabio

Four of us wanted a steak experience, which we got. Good was good, albeit expensive even by London standards. The meat came with no sides, hence the bill of £90pp with only one bottle of wine amongst us four. Service was non-existent, waitress disappeared for long stretches with us waving other waiters down for some service. In the end, we went to the front desk to settle the bill as the waitress was missing in action again….. we didn’t even fight the “discretionary” service charge. Much to my amazement a senior guy came running after us alleging that we didn’t settle our bill! After setting the record straight, all we got was a “sorry for the misunderstanding”. Never again!!

Booked a table for 3 people in Covent garden, arrived 15 minutes ahead of time, sat in the bar because there was no table free, went past our 5pm table time so asked and they had forgotten to tell us it was ready... went downstairs to the table to find the place was half empty so not sure why we had to wait. Ordered the 700g ribeye to share at a cost of 72 quid. On arrival at the table it looked like half was missing, so I asked if this really was a 700g steak, yes the waiter lied. A 400g fillet arrived on the next table and definitely didn't look to be 42% smaller than our steak. There were also tiny portions of vegetables and chips. The starters were OK but the steak tartar was tiny. On a good note, we ordered two bottles of water, one still one sparkling, they arrived correctly as ordered and looked to be the 75cl they claimed to be, so something was not short measured... I would never return to a gaucho, overpriced, under weight, and totally underhand pricing and cheek to add a tip. Buy a steak from a butcher and cook at home is my recommendation.