Gateway Express MovingReviews of gatewayexpressmoving.com

Banged up my walls. Never came out to access the damages. They have ignored all my calls and emails. They responded to my yelp review with excuses but yet have not taken responsibility for their actions. Leaves me no choice but to hire a lawyer.

Gateway Express is a scam brokerage firm - with great salesmen and no quality. Jared and CJ are liars who will tell you anything to get you to sign - including sob stories about being Vets. They are a disgrace and not to be trusted. Gateway Express subcontracted our move out to two other companies - One Way Movers and Diamond Movers. We paid a lot of money and were told our furniture would arrive in 5 days. It took 3 weeks and several items were damaged and missing. They packed us in NJ and unloaded our stuff to a warehouse in Baltimore MD for two weeks. From there, they reloaded it to a truck that could barely run and indeed broke down on the way to FL causing more delays. When they finally arrived, the crew apologized but said 'this always happens with Gateway Express and we have to deal with irate customers!' They refused to take anything off the truck until final payment - in cash - was received. They knew from experience there was going to be an issue! Jared 'sold' me the insurance - guaranteeing me his company was so careful - I would never need to use it. I put in a claim for almost $2000 of damaged and missing items - they offered me $120! Several calls to Gateway Express, One Way Movers and the insurance company have all gone unanswered. I am currently working with an attorney to recoup some of my losses. Stay away from this company! i wish I would have done more research before I signed with them! Don't make the same mistake we did!

If you get a call from this company RUN THE OTHER WAY AND NEVER LOOK BACK! This company is nothing but a bunch of con-artist scammers who will will make you think they are the best thing around. They are a moving broker and will not do the work themselves then send it out to another con-artist scammer who will continue to fleece you and never deliver your belongings at all or deliver them with considerable damage well after they were supposed to arrive. They will then promise to help you with your issues nver to be heard from again. For the love of God never ever ever do business with this company.

Do NOT use this company. - On the day of our scheduled move they did not show up, nor did they even call. When I finally reached them that evening they said there had been a problem, and they would pick us up the next day. They did not show up the next day either. On the 3rd day we told them to forget it ! (At great inconvenience and expense we found another mover). They have never given us a refund for our deposit, which was over $1,000. They are dishonest conmen. I have never had such a bad experience with any mover..

My move was a nightmare. I gave an exact number of large items and an estimate of boxes. I said I had ordered 50 medium and 50 large boxes and probably will fill them all. When the movers came, the price doubled. They loaded the truck on 8/25/20 and they finally delivered my items on 10/12/20. At least a dozen items were missing, at least 10 items were broken, and all of the furniture except the 2 recliners had some damage. They had taken the contents from a number of small boxes and threw them into a large box. I had jewelry mixed with tools and batteries and other items that were packed in individual boxes. The people we called were rude and the driver of the delivery truck was also rude. My advice, don't hire this company.

If you are looking for a reputable moving company that will stand by their word and make your move easy, stress free and painless....keep looking. These guys claim to be veteran owned and operated, and claim they care about other veterans. They also claim to own their own trucks. None of this could be further from the truth. They are brokers. They will tell you that they will beat anyone's pricing and they will in fact quote you a fair price. Then the trickery begins. They'll ask for a pretty decent deposit to "make sure they can get you on their schedule", what this really means is they are selling your contract to an actual moving company and they want to get paid, your deposit is how they get paid. They'll schedule your move for the absolute last minute of your desired schedule, meaning if you have to be out of your house by the 5th and give them a window of the 1st-5th, they'll make sure whomever buy the contract shows up on the last day of your time frame. This allows them to pull the next trick, the movers that show up will inform you that Gateway misquoted your move. Now your quote has doubled, because someone "new" at Gateway didn't prepare the list properly. It's always someone brand new. So now with the clock ticking for when you need to move out of the house you just sold, you'll attempt to call Gateway and even though you're calling during normal business hours, your call will go unanswered. So you call from your friends phone and they pick up right away. You explain that there has been a mistake and they will transfer you to CJ. Now they know you're on to them and while transferring you, the receptionist gives CJ the heads up, straight to voicemail. You call back multiple times, but now they know your friends number so you use another friends number, and the cycle starts all over. CJ is on the other line, here's his voicemail etc. So now you start calling other moving companies and of course nobody has availability because of course its last minute and you had no idea that this veteran owned company was going to screw over another veteran. So I said screw it, pack it all up and shame on me for not doing more research. You pay half of the new price and they load up your stuff. You move to the new state, buy your house and now you're ready for your stuff to be shipped. LAMO, Here is the next trick. You can only pay the remaining balance with cash or a postal money order, which BTW has gone up an additional amount bring your total move up to 3 times your original quote. Now you're extremely pissed but you want your stuff and you schedule your delivery. And of course the movers that show up to deliver are a) with a third company and b) show up on a Sunday so you can't call Gateway or Safeway (the 2nd moving company involved). They won't unload your stuff until you pay them first. They claim this is to protect them from working for free. You pay them and they start unloading your stuff into the house and garage. All of your furniture is now damaged because these movers use box cutters to remove the blankets and packaging that you paid extra for to protect your furniture. They finally produce your paperwork to you after everything has been shoved into the entry of the house or the garage. Part of why you hired movers, was because you were told they would set up furniture and place boxes in the rooms that you wanted. Not during the pandemic though even though you paid for that service. So you quickly start trying to do inventory while they are closing up their trailer. Unfortunately you just moved a 5 bedroom house with 4 kids across the US, so they leave before you have time to finish comparing the numbered stickers on the boxes and your list that they gave which is BTW super faint because it is the 5th carbon copy of the paperwork. 16 missing boxes later, all of which were labeled (home theater, blu rays, collectible pint glasses) of course those were "lost" freaking thieves. Stay as far away from these clowns as possible. Get a POD, pack it yourself and save yourself a huge headache and lots of money.

If I could give then a negative review I would.Stay away from this company. They are cheats and scam artists. Everything Tom the owner says is a lie. They do not move anything but their mouths. They do not own trucks they are brokers. We hired them for an august 19 move and they finally showed up august 25. Here it is October 13 and we just got our stuff when it was supposed to be delivered September 9. Once they got our deposit that was it we could not get in touch with them without an act of Congress. No more answered emails either. They tried to extort more money from us. They dumped our stuff into storage and would not tell us where until we paid more money. We would not do that we had a contract. Finally we got to the storage unit and all the boxes were crushed and opened and gone thru. Every piece of furniture is broken. We have hired an attorney and are suing them because we know they will not honor their word and pay for damages, they lied about everything else. Do not use this company. They should be shut down and thrown in jail.

This is not a moving company. They contract with other movers around the country and you have no say in who is moving your belongings. This move was for a retired veteran and his wife, (my Mom and Dad.) 1) Gateway Express was dishonest from the start selling me on all the reasons why I should move by weight and not m3. At the load out in Nevada they contracted with "Champion Movers, LLC." who did not show up with a weighed truck and changed the contract to m3, with Gateway Express blessing, nearly doubling the cost of my move. 2) We did have additional items but nowhere near double. I was not on location and they had my sister sign the paperwork and at no time was anyone given permission to sign for me. The contract was with me, no one else. Gateway Express nor Champion Movers even attempted to call me and tell me about the change in billing method. 3) I sent multiple emails to Gateway Express and Map Moving, who somehow got involved, asking how they could legally change the billing method from weight to m3. Map Moving assured me the move was by weight, even though I had paperwork from the load site showing it in m3. I asked for paperwork showing weights multiple times and none was ever produced by Map Moving, Champion Movers or Gateway Express. 4) At the delivery in Daphne, AL, they contracted with Map Moving & Storage. Their people did a good job getting things unloaded and in the right places. 5) "Everything is insured, if we break anything in boxes we packed or any furniture, etc. is damaged, it is fully covered and will be replaced." This is an absolute lie! A coffee table was broken beyond repair and a curio cabinet had glass broken in it. Not bad for a cross country move. In the end though, you are dealing with Map Moving & Storage for insurance and not Gateway Express, none of which has ever been mentioned by Gateway Express. Map Moving & Storage does not cover any type of furniture made from compressed wood, so this was our loss. On the curio cabinet they offered $40, telling me I could replace the glass. When I explained to them they broke the glass and they should replace it, they did not respond. In addition, you could only receive the $40 if you signed a form agreeing to never review them negatively on a list of sites they covered, including US Government sites. 6) Needless to say, the reviews are worth much more than $40 to me. Bottom line, STAY AWAY, in my experience, an entirely dishonest operation taking advantage of retired veterans.