Gateway Express MovingReviews of gatewayexpressmoving.com

I agree with a previous review that any positive reviews have to be fake. The positive reviews here and on their site have been anything BUT what ours is based on the complete silence and ignoring from Tom and his company. In addition, is it any coincidence their Facebook page is broken? I will say, leading up to the collection of our money, we had ZERO issues getting ahold of Gateway. Literally on the first ring, within 2 min via email, etc. They were on point! They made a ton of promises on the phone, had in writing that things would be double wrapped and protected, the whole works! Flash forward a little bit and after we had already paid them the deposit. Found out the rates they gave us weren't valid and misled what they meant at the time the moving company showed up. These guys are a broker advertising as a moving company!!! This means they offload EVERYTHING off their plates when issues arrive and go completely silent...nothing, nada, no way to reach them (they become ghosts)! Since we needed our stuff and moved, we ended up having to pay almost double the original quote. Then we FINALLY get our stuff 30 -45 days later and there's over $6000 in damage because they didn't wrap or protect the things they said they would. Keep in mind, that was almost as much as the move. On the phone, the rep boasted "FULL INSURANCE!" "YOU'RE COVERED!!"...it was a blatant lie! We were offered a measly $45.00. Do NOT use this company...they are a broker, tell you what you want to hear, mislead you, and the disappear! @Tom, if you see this, please reach out! We are willing to reform our review based on getting the help your company promised and we deserve.

tom is too busy getting fake reviews for his company to actually answer the phone and take responsibility for his salespeople lying to people. better yet the whole company is based on lies.. they make fake reviews, used fake sales tactics (claiming they have trucks in your area already so they can get you a good deal), they lie on their site and when you speak to them about not being movers..they are just a broker. they use scam companies who steal to move you . then they will create a new company to scam from once their current one has a bad reputation.. right now landmark moving and storage is Tom's next company to scam people.

I beg you stay away!!!! On 6/02/2020 We recieved a phone call from Gateway express moving LLC following up with moving estimate. Brandon Smith states that he had guys in the area and that we would get a great deal on a move.(which is apparently a common lie they tell everyone) He quoted us a price 2,024.39 for the entire move from Mobile, Alabama to Colorado Spring Colorado stating that a deposit needed to be made to reserve and that 50% of the price would need to be paid at pick up and the remaining would be paid once our furniture is dropped off. That they were movers through gateway express and would handle our belongings with care. We confirmed this with Brandon multiple times and he agreed that everything would go smoothly and as planned. We paid the deposit which was $742.11 paid on 06/05/2020. Brandon continued to follow up with us over the next couple of days for our scheduled move on 06/12/2020. We spoke multiple times both adding and removing items on our list to help accommodate price. He continued to reassure that it would be 50% at pick up and remaining at drop off. I calculated my funds accordingly because I still had to get my family of 5 to Colorado. Everything seemed great up until the day of the move. The movers arrived and at that's where things took a turn for the worse. The driver from MAPS moving came in along with 2 very young children who were helping him move. One can only assume his kids. One looked to be about maybe 14 or 15 and the other 8 or 9. The driver came in and immediately stated he was rewriting the contract and demanded to that we pay 70% right now. I explained to him that we were only supposed to be paying 50% he began stating it's 70% and when I began to get visibly upset he then started telling me to call gateway express they are the ones who handle it not him. Us still not realizing that he isn't employed through them we called Brandon. Brandon was unavailable and we had to speak with CJ who confirmed we should only be paying 50%. We told him that gateway express was still stating we should only be paying 50% the driver then walked around the corner to call his customer service for MAP moving. A women from maps moving then called our phone. That is when we actually found out that the company was contracted out to MAPS moving! She immediately had a agitated tone. The first words out of her mouth were "Ma'am all we wanna know is do you have the money to pay" that immediately upset me because she cut me off and didn't allow me to even explain what my concerns were. I told her I wanted to pay what was agreed upon, She then proceeded to tell no, me it had to be 70% and they had control over the contract and could do what they want! While she was still on the phone we then began trying to contact gateway express again in which they were no longer answering any lines. A man then got on the phone from MAPS . By this time my wife is on the phone crying. He begins screaming at her " WHAT DO YOU WANT US TO DO MAAM I DONT CARE ABOUT WHAT YOURE SAYING. Either you're gonna pay the money or not!!!" I told them I would if they honored the 50% he laughed and screamed “Forget it she’s too problematic, we’re not moving her” and they left. they were not able to fulfill their obligation and what was agreed upon. Hours later after trying Multiple number for gateway I got ahold of customer service where she stated she would send someone else the next day and reassured us AGAIN we would only pay 50% because she was getting a company who would honor it. They never called us back to confirm the new movers or a time.They next day the movers showed up without notification and only called once he was there. I told the driver weSomeone on the way. He said he didn't want to wait because he had already been there for an 2 hour. Once some arrived at the house (which was about 30 min he had already left! my neighbor pulled her door cam that showed he had only actually been there about 30 mins and left. After contacting gateway again they stopped answering the phone. We called multiples times everyday, left voicemails, even sent emails requesting a refund due to them not being able honor what they said and we still haven't heard from them since. Also the contract is no longer visible in our email they completely removed it and I can only now see my receipt from the deposit I paid Contract 3787880 All they do is lie and prey on ppl who don’t know any better. We ended up having to come back from Colorado pack the house onto a budget truck because it was all we could afford at that point and drive 19 hours back to Colorado.

Please read these review first. It will save your money and time. The company did not pick-up my package. Because of this I had big trouble with financially and physically. A driver came with a truck at 8:20 pm on 6/22/2020. The driver kept delaying the pick-up time. Also, the moving company told me the movers should be two people, not one. After checking my package, the driver told me I have to pay $699 more due to my package is more than expected. So I called the moving company to explain this issue. However, while I was talking to the manager, the driver was left without loading my package. And the company did not respond to my call and email till now. I already paid $655.4 as a deposit. update They did not respond me but they responded BBB. They refused refunding my deposit even though they did not delivery anything. Please be careful this company. I will keep update this.

Seriously the worst experience ever. I mean EVER. First, the movers arrived over an hour late and had to move another customer’s items off their truck before loading mine. I was not informed that my items would be moved along with someone else’s. Also, I was told that they would be able to move me in the same day (5 hr move), but due to the other drop off it didn’t arrive until midday the next day. There was no communication along the process, I had to call three people just to find out where the truck was and when to expect my items. The movers were very disorganized and slow. So slow that I had to help them move some of my stuff to speed up the process. I’ve moved several times before with other services and experienced much better service and speed. I would never use this moving service again!!

Worst experience with a supposed professional company I have ever had the misfortune to be involved in. This happened a year ago and I still shudder at the experience. Goods were damaged, at 5PM the truck was too full to complete the move. We had to rent a storage space for the left behind furnishings. We stored the goods in the moving truck at Gateway Express Moving facility, several months later when it was delivered to our new home we found broken, damaged goods, 4 missing gaming systems with many games completely gone, jewelry armoire drawers were EMPTY, as if they had been dumped out into a bag. When Gateway Express Moving was informed, he offered 500.00 in compensation, and said we should have watched the movers closer , or perhaps we were lying about the missing and damaged items. We are out thousands of dollars in damaged and missing goods. Gateway Express Moving accepts no responsibility for this.

Used them for a move from Austin, TX to Atlanta, GA. Totally disappointed, did not stick on the schedule for pick up, over priced than initial quote, they wouldn't understand basic mathematic mis-calculations for over charging, they promised to take good care of everything but did nothing but just charge me high. They communicated well until they received the initial deposit. & they are just a middleman - they dont have their own truck. They handed the order to Condor moving system & did not bother there after.

COMPLETE SCAM. Worst experience I've ever had with any business. We were told by Ken Jackson we were getting a great rate with this company because they didn't act as brokers in hiring physical movers and that their guys were in-house. Despite showing up a day later than the date scheduled on the contract, the movers shared with us that they couldn't honor the contract because we had more cubic feet than expected.