Gatehouse Supplies Reviews | Read Customer Reviews of gatehousesupplies.com

Gatehouse Supplies Reviews | Read Customer Reviews of gatehousesupplies.com

Gatehouse Supplies reviews

Showing 89 reviews with 1 star · Clear filters

Joseph
Jun 17, 2022
Part out of stock
Don't ask for a review of a part that has not been sent.
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customer
Jun 17, 2022
item ordered STILL on backorder and I…
item ordered STILL on backorder and I was never informed until I reached out to gatehouse.
Response from Gatehouse SuppliesJul 7, 2022
The order was shipped on the 23rd, sorry for the delay.
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Redlands Grove O.
Jun 15, 2022
This company is a SCAM
This company is a SCAM. Very poor customer service. They charged my creditcard and my order is not even shipped! It has been > 1 week after the credit card charge and no tracking for the order. No one answers the phone call and online customer service request has not been answered yet! Stay away....
Response from Gatehouse SuppliesJun 15, 2022
Dear Nirav Mamdani, I see that you did speak with Amber in customer service today via phone and she was able to cancel your order. I apologise if there was a delay in answering your phone call or chat today but we do get tied up with other customers and we try to help them as quickly as possible. I'm sure she told you that Liftmaster has not been able to ship many of their products for almost a month as they were tied up in customs, they have finally been cleared and products are coming in and shipping as we speak. Sorry for any inconviences to you.
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CIO
Jun 11, 2022
Not notified of backorder
The product was on backorder before I ordered it, but I wasn't notified until I called 4 days later. No notifications what so ever.
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Moodster
Jun 7, 2022
False Advertisement
I ordered a liftmaster 8500w from your website based on availability. Your site stated the unit was In Stock and ready to ship. That is NOT the case. After calling to check order status, i was told that you are waiting for Liftmaster opener to be shipped from vendor. This is not good business and very inconvenient. If you say product is in stock, then it should be in stock and shipped within 2 days! I could have already received the same opener had i ordered from Amazon. If you do not have a product on hand ready to ship, that happens and is fine but provide that information to the buyer at checkout.
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Brandon S.
Jun 6, 2022
The product I bough back in the 31st of…
The product I bough back in the 31st of May has not been shipped as of today. Been waiting a little too long for the package. Check with company this morning and they still said package was waiting for shipment at the warehouse!!!
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Ricardo
Jun 4, 2022
Vas service
I have been wanting to buy two engines for two weeks now. I don't get calls, they don't tell me what the problem is. I already went to my bank and the purchase is not made. bad service
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Robert
Jun 3, 2022
Don’t trust that it’s in stock
Ordered a LiftMaster gate opener remote that was “in stock” according to the website. Ordered 4 and was sent an invoice thru email. Email states it was sent usps priority. 7 days later the package hadn’t arrived so I called customer support. Come to find out the remote was not sent because it’s nation wide back ordered even tho the site said in stock and did not know when they would have it in stock. Asked for a refund.
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