Gatehouse SuppliesReviews of gatehousesupplies.com

I ordered Apollo replacement parts off of your website with the assumption that they were in stock and would ship out in a reasonable amount of time but after a week of waiting I was informed by their customer service that Apollo parts have a 2-4 week lead time. This information is not mentioned in the parts description and it should be as it definitely would have made me look elsewhere. I feel uniformed, mislead and disappointed. Not a good customer experience at all.

You asked how you did, so here it is: not great. I placed an order for a bracket on October 2nd. You took my money instantly — that part you had no trouble with. But here we are, over a week later, and according to your own tracking system, my order hasn’t even shipped. Not a single update. No movement. No communication. Just silence. Why are you asking for a review when the order hasn’t even left your facility? That’s not just premature — it’s frustrating. It shows a complete disconnect between your customer service, order fulfillment, and automated systems. At this point, I have no idea if I’ll ever receive the item I paid for. The least you could do is send an update or acknowledge the delay. Instead, it feels like you took the money and vanished. I shouldn’t have to chase down a basic order or wonder if it’s been lost in the void. So how did you do? You fumbled this — badly. Update: We did receive the package! An update is/was definitely in order. Realistic lead times will also significantly help with client frustration. I ordered the product from a competitor and received in 3 days after the order.Folks the items that you are selling have a direct impact on our clients security. You obviously realize 2 weeks with a gate outnof service could have a major impact on our clients property.

Item was ordered on 9/30/25 and as of 10/8/25 it still was not even in transport yet. If you are not going to ship an item for more than a week then you need to list it as out of stock and with an estimated ship date. This delay has impacted our daily truck shipments of products.

when i ordered it said I would get it 9-1-2025 finally got it 9-8-2025 gate wide open for 7 days

Pbbbbttt! 👎👎👎

Ordered an Apollo gate opener motor. Web site showed delivery in 7 business days. Since my gate is not working I got priority mail delivery. After calling to check on order (that showed "awaiting transit) I was told it usually takes about 2 weeks for Apollo to ship to Gatehouse. Then in 1 to 3 business days it will be shipped to me. POOR customer service!

I still haven't received my item

My order was placed a week ago and still hasn't shipped.