Gatehouse Supplies Reviews | Read Customer Reviews of gatehousesupplies.com

Gatehouse Supplies Reviews | Read Customer Reviews of gatehousesupplies.com

Gatehouse Supplies reviews

Showing 89 reviews with 1 star · Clear filters

Vim K.
Nov 17, 2021
Bad return policy: watch out
I did order an incorrect part, description which was misleading in the Linear manual, sent the part back, unopened and 100% intact and ordered the correct part; after waiting for two weeks, there was no update on shipping and when I checked the attitude was 'we will contact Linear blah blah blah'. I cancelled the order and now 'per their return policy' had to pay 20% on the earlier return. Do read the fine print else you will pay for it!
Response from Gatehouse SuppliesNov 17, 2021
Hello Vim, We looked into this and as you said you ordered the wrong part and we shipped it out to you. We were happy to help you out and exhange it for the correct part with no restocking fees. The part you wanted to exchange it for is on backorder from Linear as are so many other items right now due to the broken supply lines. As soon as that part becomes available we would of shipped it out to you. We understand that you can't wait any longer for it. In this instance we will be happy to waive the restocking fee and refund you in full for the cost of the product. I hope that is satisfactory for you. Thank You
Report
Dan W.
Apr 16, 2021
Very slow shipping process given what…
Very slow shipping process given what they charge for shipping. They should take a lesson from Amazon.
Response from Gatehouse SuppliesNov 17, 2021
Hi Dan, I looked into your order you placed it on Saturday the 10th and we shipped it on Monday the 12th. You picked USPS First class mail which was the least expensive method. Unfortunately we have no control over the US Mail system and their efficency. We do offer Fed Ex as a much more reliable method.
Report
Kenny S.
Oct 30, 2020
Tried to return a camera and they said…
Tried to return a camera and they said no returns on electronic items. Would strongly recommend buying produce at Amazon. The liftmaster camera I purchased requires a $3 per month fee to record the video per camera which is not mentioned when I purchased the camera.
Report
Mike S.
Oct 19, 2020
Wrong Part Sent and getting no help with exchange
The part I ordered does not have the same wiring plug that matches the wiring harness that I have. I contacted customer support to request an exchange for the correct part, but didn't receive any help. Right now, I haven't been able to return the part or get assistance in resolving my issue. This part goes to a critical security facility that we are now not able to secure. Quick action from Gatehouse Supplies to get this issue resolved would be helpful.
Report
Robert
Sep 3, 2020
I bought a remote that was guaranteed …
I bought a remote that was guaranteed to work on my work door tried everything but will not program.
Report
Ryan S.
Aug 30, 2020
Costly return process
I had to return an order to Gatehouse. After the cost of return shipping and the 20% restocking fee, I am left with little return. I will purchase directly from Liftmaster in the future since prices are comparable.
Report
Patrick W.
Aug 10, 2020
not same people I spoke to before.
not same people I spoke to before. :(
Report
Greg A.
Aug 3, 2020
Zero customer service
I didn't receive the part I ordered 10 days after I put in the order so I contacted them. I said that if the part wasn't to me with overnight shipping that I would rather cancel my order and get it from another seller. I never heard a response and then they shipped the part the next day regular shipping. So that meant an upset customer and I will never use them again. Still no response from them BTW. Terrible customer service!
Report