GASLAND chefReviews of gaslandchef.com

gasland gas hob, I broke a pan holder/trivet. No part available anywhere. indifferent customer service. Avoid

I order one induction oven, it was not working so I wrote them by email to ask for solution. They responded very fast, offer me a new one, the product came fast and functional. I'm very happy. Thanks

I brought a cooktop that stopped working after 12months. I have lost count of the emails I have sent to support Gasland chef. They keep coming up with excuses having a part made. Finding a part. This has been going on since January. No phone number in Australia. No abn on invoice so I can’t even put in a complaint to fair trading. This has caused so much stress . Don’t touch anything from this company something isn’t right when they have no number to call.

Ordered product and tracked package for 13days while sitting at airport with the courier Amerex when queried, Gasland replied just wait longer. Won't purchase again thru them.

3 year old Gasland electric oven has a faulty led display. These ovens should last 10 years. Gasland customer service has no Australian contact number, only overseas support people, only contactable by email. They won't supply parts to fix either under warranty or just to buy the new part. These fools at Gasland don't understand the Australian consumer law.A product like an oven should have a serviceable life of more than 10 years I have contacted The NSW Office of Fair Trading and awaiting their response.

lovely hob, then I dropped a pan holder while cleaning and it shattered. Tried customer service who are useless. No spare parts available at all, but I could buy a whole new hob for a discount, no thank you. don't bother

I purchased a Gasland Chef Microwave/Convection oven a little over a year ago. I agree with all customers that complained about the Customer Service. Unless things improved later into 2023, the service is definitely subpar if they even have such a service. I sent a simple email, will be a year ago this coming 28 Jan 2024, just asking about the warranty process and never received a response back. I was trying to see if I could register online or even extend my warranty due to the cost of the unit I purchased. Currently the oven control panel display is intermitting (comes and goes when feels like it). Maybe I received the one low quality oven off the assembly line, but to be having issues after 1 year, is not worth the $1,400 price we paid. I would not recommend the Gasland Chef 24 inch 1.6 CU FT 1000 or 1500 watts microwave / convection oven. The turntable operation is also corky. If don't rotate the table so it contacts the gear, the plate will not rotate went microwaving. Also, if you like microwave popcorn, this is definitely not the oven to have. I am not sure how the waves are focused in this oven, but it will barely pop half the bag before it starts to burn the popcorn. It re-heats, warms, bake, and roasts well. However, to be 1000 to 1500 watts it takes longer that the conventional whirlpool microwave I replaced. Again, this may be a great a company, and great brand, but based my experience and the performance of this oven, I will never purchase or order Gasland products again. I will stick with GE or Whirlpool, I at least got 10 years of use from my Whirlpool microwave.

Wonderful product. Convenient. Efficient. Great warmth. 👍🏼🔥