Garner HealthReviews of garnerhealth.com

Once I figured out how to put the information into the app it was very easy to do. Customer service responded in a timely manner and helped with any issues. Payment was easy to receive.

The deposits went right into my account. I don't have to do anything except use the preferred doctors and add them to my care team.

I am satisfied of your corporate

The customer service team was very helpful and patient with my questions.

My experience with Garner Health has been disappointing. While the concept is appealing, the process has been much more complicated than expected. One of my biggest frustrations is that if an approved physician refers me to another provider, that provider must be added to my care team before the service is performed. If that step is missed—even though the referral came from an approved doctor—the reimbursement or credit toward my deductible is denied. That feels like an unnecessary technicality that places the burden on the patient rather than supporting continuity of care. The reimbursement process is also cumbersome. It isn’t easy to initiate a reimbursement request, and even after meeting my deductible, I can’t clearly see what expenses are eligible for reimbursement or where I stand. Greater transparency would make the program much easier to use. I will say that the Garner Health concierge team has been helpful whenever I’ve contacted them. Unfortunately, needing to involve a concierge to resolve routine issues adds another layer of hassle that shouldn’t be necessary. Overall, Garner Health has potential, but the administrative complexity and lack of transparency have made my experience more frustrating than beneficial.

Refused to add my surgeon even though he is the chair of the department at Tampa General and a leader in his field.

It takes too long for the re-imbursement up to 8 weeks which is excessive. It should not take more than 4 weeks with today’s technology

This company is doing great. I receive helpful information on a consistent basis as well my refund in a timely manner.